Christopher Peinke Email & Phone Number

Cracow, Małopolskie, Poland

Krakowski, Małopolskie, Poland

Responsible for managing ABB’s Artificial Intelligence and Machine Learning Chatbot for Global Service DeskDriving the reduction of contact mediums into Service DeskProviding Service Desk with Artificial Intelligence-driven predicted association between issues and servicesImproved the Knowledge data structure of IS support to be better consumed by Artificial Intelligence

Krakowski, Małopolskie, Poland

Structured and formalized Application On-Boarding into Global Service Desk

As a Service Delivery Manager, I provide coordination and approval of all service delivery activities and act as a single point of contact to the client whilst executing the mandated contract to ensure delivery of expected SLAs and KPIs. In addition, I forecast revenue and costs of the assigned project, ensuring cost control is maintained. Furthermore, part of my duties is to identify areas of improvement, provide input and feedback to the overall Continual Service Improvement plans.

Coordination of Root Cause investigations in cooperation with multiple support teams and 3rd Party Vendors to ensure mitigation of any further or potential lose in service to business. Summarizing and producing concise formal root cause statements. Additionally, through the means of Trend Analysis deliver Proactive Problem Management aimed at preventing incidents from becoming business impacting. Assist with gathering details and drafting documentation for known issues in order to deflect major incidents.

Kraków Area, Poland

Maintaining and supporting Blackberry Enterprise Server infrastructure which included the resolution of incidents and fulfillment of service requests