Christopher Peotter Email & Phone Number

Appleton, Wisconsin

Appleton, Wi

In this great new position I play the role of both a Business Analyst and or a Project Manager depending on the type of CRM project that flows my way. Clients choose Ledgeview Partners due to their depth of experience in both Microsoft Dynamics CRM and Salesforce. We work with each client- breaking apart their business processes to fully understand what they need prior to providing a solution. My involvement consists of creating detailed Business Design Documents, SOW's, Implementation Plans, CRM Configuration and Training Materials.

Neenah, Wi

- Lead Business Consultant and Client Liaison for $5MM+ line of business for Fortune 100 client. Responsible for technical budget, alignment and prioritization of business initiatives, departmental impact communication and client facing analytics and presentations.- Ability to document and review 360° view of the Consumer Experience. Ability to quickly learn and adapt to multiple client systems and CRM’s to help identify ways to integrate and share data across platforms.- Lead Business Consultant for an Executive Distribution effort for Fortune 100 Entertainment Client. Vice Presidents and above were transitioned from receiving physical product samples to digital entitlements. Consulted with many different operations areas to establish all aspects of project including technology solutions, onboarding and communication, setting up White Glove Customer Care Team, accounting, budgeting, invoicing, CRM enhancements and weekly client status meetings.- 3rd Party Software Partnership Experience- Customer Care Contact Forms and Data Analytics Corporation data feed flow- Technical Business Consultant for a 10 million plus member rewards platform for a Fortune 100 client. Integration included consumer tax API’s, PCI certified payment processing, fulfillment, service communications, and fraud monitoring and detection logic.- Lead Business Consultant on a highly successful Studio Home Entertainment Customer Care Website Revamp and Mobile Optimization project.- Lead Business Consultant on implementing Salesforce CRM Instance to account for 10 unique business units with a wide array of products and service offerings utilized by on and offshore. - Subject matter expert on Client Employee Store Websites. 100% of project was hosted and serviced internally. Scope included: User Lists, Communication, Website design, Customer Care, Fulfillment, Inventory Management and Financials.

Neenah, Wi

- Managed Studio Customer Care Account- Collaborator between Corporate Divisions including Accounting, IT, Marketing, Facilities - Lead Representatives Consisting of Customer Care, Technical Support and Analysts - Proven Best in Class Coaching of Call and E-mail Interactions- New Business Project Lead- Conduct Performance Reviews and Complete Representative Schedules- Final Reviewer of Product Reports Sent to Marketing and New Technology Teams- Created Fiscal Monthly Care/ Fulfillment/ IT Invoices for Multiple Clients- CRM Maintenance- Leader Developer Through Clear Expectations and Accountability- Lead Designer of a 5 room testing facility in a new corporate headquarters. Procured $200K+ of audio/ video equipment to beta test and support client products. Each pre-release issue found had realized client savings of $250K to multimillion dollar impacts along with strengthening brand by releasing only pristine products.

Neenah, Wi

• Provide Call and E-mail Support for Home Video Consumers• Site Administrator for Studio Websites• Troubleshoot New Product Issues to Limit Consumer Returns• Purchase and Build Replica Home Theater Systems for Product Testing• Provide Testing Feedback to Product Engineers/ Marketing Teams• Train New Customer Care and Technical Support Representatives• Create Guest Facing E-mail Responses and Phone Scripts

Appleton, Wi

• Represent and Sell High End Audio/ Video Products• Design Home Theater Systems• Install Equipment in New Construction, Existing Homes and Businesses• Trade Show Presenter

Business Administration And Management, General, 4.0

Business Administration: Business Management

Business And Marketing

Business Administration: Marketing

High School Diploma