Jessica Domnick Email & Phone Number

Appleton, Wisconsin, United States

Experienced Sr. Project Manager with a demonstrated history of working with the US Venture Enterprise Applications teams; including but not limited to D365 ERP system, RPA/ AI, Salesforce, SharePoint.> Strong professional skilled in Enterprise Software, Agile Methodologies, IT Applications Management, Leadership, and Project Management.> Develop project plans that identify resource and budgetary needs> Host sprint meetings at least once a week with the Enterprise Application teams> Provide feedback, advice, project updates, and encouragement to team members> Manage deadlines and collaborate with team members to ensure timeliness> Coordinate vendor/ contractor resources for development and maintenance of supported applications

Appleton, Wisconsin, United States

> Responsible for planning and reporting progress specific to U.S. Venture projects, while eliciting, analyzing, specifying, and validating business needs of project stakeholders> Assists leadership in determining the operational support necessary as well as key champions for a successful implementation> Effectively manages the scope of projects and involves appropriate stakeholders when changes arise which require review and approval

Appleton, Wisconsin, United States

> Elicited and analyzed business requirements and created drafts for Microsoft Dynamics AX system design and development> Assisted financial and technical teams with design and implementation of new Microsoft Dynamics AX features and functionality

Appleton, Wisconsin, United States

> Successfully owned and delivered on project management of small to moderate size initiatives> Apply proven communication, analytical, and problem-solving skills to support the project development process and timelines> Utilized strong interpersonal skills to assess user needs and communicate with development teams throughout the project lifecycle

Appleton, Wisconsin, United States

> Analyzed & verified requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards> Managed & tracked the status of requirements throughout the project lifecycle; enforced & redefined as necessary by communicating enhancements and/or modifications verbally or through written documentation> Translated conceptual user requirements into functional requirements in a clear manner that is comprehensive to developers/project team

Appleton, Wisconsin, United States

> Facilitated new client kick-off meetings to gather requirements; held internal meetings to convey build requirements> Provided go-live support, assisted with escalated client issues, member issues, & supported internal projects and team goals> Utilized MS Dynamics CRM to manage customer relationship information & contract guarantee tracking

Appleton, Wisconsin, United States

> Managed several clients, ranging up to 5,000 lives; presented consultative review summaries on a quarterly or annual basis> Work with IT, Customer Care, System build, & Implementation teams to complete client related projects; managed eligibility & claim extract issues> Served as a QlikView reporting tool subject matter expert & liaison between operations department & the reporting team

Appleton, Wisconsin, United States

> Responsible for day-to-day leadership & support of department staff to include hiring, orientation, development & competency assessment> Served as primary contact for call center staff on questions that arise from customer inquires & acts as an escalation resource > Actively participated in the interview processes for hiring new team members

> Analyzed claims payment data for the Medicare D division of the company, identifying specific areas needing further assessment > Project managed, researched, evaluated business requirements necessary for initiating change within system applications & collaborated with co-workers to identify process gaps & define current and future compliance requirements with Federal contracts

Thedacare

> Responsible for performing physician and nurse employment, education background checks, & reference verifications for credentialing applications> Verified qualifications of potential staff requesting practicing privileges with ThedaCare facilities

> Project managed, coordinated & assisted with “beginning to end” troubleshooting & maintenance of benefits & reimbursement setup> Reviewed & managed internal adhoc error reports. Submitted required reports to State of WI Medicaid for review> Facilitated organizational Learning Map sessions focused on internal cohesiveness & development initiatives

> Identified & assisted with process implementation/improvement initiatives within several departments> Managed, researched & problem-solved workflow processes in a team environment to ensure quality outcomes

> Participated in interviewing potential new employees & made hiring recommendations to management> Served as a Subject Matter Expert; trained associates on new system functionality & upgrades

> Maintained & supported claims scanning software & hardware> Updated system files to reflect system configuration & contract changes related to reimbursement

> Assisted callers in review of claims for adherence to terms & provisions of various policies & procedures> Created & streamlined several interdepartmental workflow processes

Master Of Science, Organizational Leadership And Quality

Activities and Societies: > Member Delta Epsilon Sigma - National Scholastic Honor Society > Member of Sigma Beta Delta - Business Honor.

Bachelor Of Arts, Human Resource Management

Activities and Societies: Graduated magna cum laude (3.89 GPA)