Collaborated closely with Level 1 technical support experts to assume responsibility for calls that surpassed their support scope.Aided customers in resolving intricate technical problems, demanding heightened personalized attention and extended interaction.Elevated support desk tickets to Level 3 during critical situations and after exhaustive efforts had been invested in a particular ticket.Facilitated the integration and training of newly arrived junior tech support specialists.

setting up the correct width, height and the thickness of a cardboard sheet so that it can be made into a box. Most times i would have to clean out the machine of dust and other foreign objects to that it can be ready to run. other tasks included making sure ink levels were correct , cleaning pressure plate stencils and configuring a computer to run the program that would allow it to make the certain types of boxes.

Ensuring the seamless passage of a lottery roll through the designated space, carefully packaging the roll while affixing an accurate label that corresponds precisely to the roll. Subsequently, placing the finished box containing the rolls onto a pallet forms another integral aspect of the task. In addition, I was tasked with the responsibility of accurately assigning labels and contributing to the production process of lottery ticket rolls.

Rapidly acquiring a robust comprehension of the company's electronic retail and cross-reference systemOutstanding aptitude for attentive listening and effective verbal communicationSuperior organizational prowess coupled with exceptional analytical and problem-solving abilitiesProfound capacity to manage multiple tasks, skillfully prioritizing, ensuring timely follow-up, and meeting deadlines efficiently

Warmly welcome customers, assess their requirements, and provide informative answers to their inquiriesOrganize the daily restoration of displays to achieve a consistently impeccable store presentationEfficiently manage sales transactions through both computerized and manual cash registersProficiently handle incoming phone calls, ensuring accurate message transmissionSustain accurate pricing on retail shelf labelsEffectively replenish and rearrange inventory, promoting optimal stock rotationOversee the loading, unloading, and orderly arrangement of delivered merchandiseThoroughly prepare the store for its daily commencement and conclusionUndertake general cleaning duties, encompassing sweeping and mopping, to maintain a tidy environment