I started in this position as a casual (one shift per week) Tech Bar consultant within the Retail store. I progressed to a full time sales consultant, before accepting the challenging role of managing the store and sales team which included training and the implementation of procedures. In addition to consistently achieving my personalKPISs, I have been involved in staff training and support to achieve store targets on a per week basis. Please see below experience.Critical highlights and achievements Proven ability to achieving set KPI’s and weekly targets – consistently achieving over 110% Achieve high Net Promoter Score (customer feedback survey) creating a positive experience for every customer Responsible for daily staff management and rostering Responsible for organising weekly meetings to help improve staff and store sales outcomes Preparation and reporting of daily and weekly sales target for staff review, training and motivation to track and achieve their KPI’s Responsible for monitoring and achieving personal and store daily Targets and Gross Profit Competent in all tech bar issues – such as hardware, mobility and software Proficient with Management Systems and Reporting to monitor KPIs. – Clickpos, Siebel, MNC, Helpdesk and Retail Live Regularly involved in Up-selling and cross-selling with other products and solutions to achieve goals. Developed skills in customer ‘on-boarding and floor management to create a positive sales experience

In my final year at High school I took on the role of crew member with the local McDonalds store. I was offered the role of Crew Trainer to oversee and develop existing and new staff in the store. This was an invaluable experience providing a sound transitional environment from secondary education to the workforce.Critical highlights and achievements Acquired Management and Training skills to develop staff and teamwork throughout my required shift Became confident with effective floor management between the grill back of house, drive thru and front counter Confidently attend to customer enquiry’s and complaints Responsible for ensuring the restaurant is always clean and tidy Responsible for organising and managing staff within relevant roles

I commenced work with Pacific Communications while completing my Certificate training in Information Technology. Initially I was tasked with the set up and repair of digital surveillance recorders before progressing to the staging and pre-installation configuration of complex DVR technologies with the Senior Technician.In addition to setting up this equipment I was also involved in providing routine technical support and advice to customers and installers.Critical highlights and achievements Developed the skills to confidently Install, configure and upgrade operating systems and software Developed the understanding and competence to assemble, install and configure computers, monitors, networks and peripherals Confidently able to provide telephone and remote support for users including application and configuration Confidently able to Troubleshoot problems with computer systems, hardware, software and peripherals