Christopher Perri Email & Phone Number

SpecBooks offers a full range of industry-leading digital tools, data solutions, and services that enable everyone involved in the building process, from individuals to manufacturers, to eliminate the traditional sales process and focus on what’s important; their customers and their business.

United States

• Collaborate with sales teams to understand customer requirements and design customized technical solutions
• Lead the pre-sales process, including product demonstration and technical presentations to potential clients
• Work closely with clients to assess their infrastructure and business needs, providing expert guidance on technology stack selection and integration
• Focus on ARR (Annual Recurring Revenue) by understanding the customers’ needs during discover, demonstrating product value and providing support during the sales process
• Attend SME product calls
• Present sales updates during MBR meetings

Tampa, Florida, United States

Applied industry knowledge to influence the sales process for Navex’s fully integrated platform of risk and compliance solutions and services in a dynamic and engaging work environmentConducted pre-sales activities, such as research, discovery, and product presentations for revenue generation and pipeline growthStrategically influenced buyers by.

• Manage our client’s systems in ConnectWise Manage/Sell, obtaining total process needs through one-on-one discussions with department leaders, determining accurately how that department works with data
• Resolve any client issues requested via email, phone, and Microsoft Teams with the customer's key stakeholders, using strong troubleshooting skills
• Analyze client’s customization needs and modify ConnectWise Manage/Sell as applicable, using excellent attention to detail, keeping Visionary 360’s best practice guidance throughout the life of the engagement
• Stay current on all ConnectWise Manage/Sell updates and platform enhancements, and working to achieve all pertinent certifications, providing a reliable and current technical resource in the industry
• Document all completed tasks and client interaction in the Visionary 360 ticketing system with great attention to detail

Tampa/St. Petersburg, Florida Area

• Documented all partner interactions, troubleshooting, diagnosing, and resolving all technical issues and results in a clear and concise manner, providing excellent communication and reliable records
• Troubleshot APIs, integrations, permissions, and other setup options, in order to properly advise customers about system requirements and providing systems capabilities analysis
• Engaged in the application of systems analysis of hardware or software for best practices per ConnectWise's technical documentation, and provides solutions based on a diagnosis of the problem
• Achieved a consistent rating as a top performer, through strong people skills and an innovative approach, averaging a survey score of above 98% from our partner when the company average is 95%
• Delivered a superior accomplishment of closing support tickets for two years averaging over 4,000 (a 53% touch to close rating) when the company average is 3,400 (45% touch to close company average)

Business Administration And Management, General

Cyber Security

Business Management (Currently Finishing Online), Business, Management, Marketing, And Related Support Services, 3.7

Activities and Societies: Alpha Beta Gamma (International Business Honors Society)