Christopher Perrotta Email and Phone Number
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Over 15 years of experience in Technical and Customer Support, my passion is for technology and building better experiences for internal customer-facing teams and end-users. Whether it's wearables, the hottest new mobile devices, or even interesting hacks, you bet that I'm on top of it and learning about it!Specialties include project management, client relationship building, resource and operations management, CRM management (including Zendesk, SalesForce, and ConnectWise), contact center management, engineering heuristics, IT problem solving, spreadsheet analytics, data analysis, security best-practices and vulnerability management.
Innovative Computing Systems, Inc.
View- Website:
- innovativecomp.com
- Employees:
- 57
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Director Of Support ServicesInnovative Computing Systems, Inc. Sep 2021 - PresentAustin, Texas, United StatesAs the Director of Support Services at Innovative Computing Systems, I am directly responsible for the general business growth, client interaction, improvement, and development of a 20+ employee team, providing services and white-glove advanced support to over 215 various law firms across the country.
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Technical Assistance Center ManagerInnovative Computing Systems, Inc. Jun 2018 - Sep 2021Austin, TexasAs the Technical Assistance Manager at Innovative Computing Systems, it is my responsibility to not only push my team to offer industry-leading client support, but also to refine processes, adapt new technologies, and keep my clients safe.Whether it's diving into the complexity of Microsoft's patching, the most recent Zero-Day exploit, or finding a new way to hack something together in AWS to make a better product, you can expect that I'm on top of it and finding new ways to leverage it in a customized solution for our many clients!
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Technical Support ManagerIt Freedom Oct 2017 - Mar 2018Austin, Texas AreaAs the Technical Support Manager at IT Freedom, I was responsible for maintaining day-to-day-operations for IT support for a variety of clients in and around Austin. -
Operations ManagerTelenetwork @ Google Oct 2016 - Oct 2017Austin, Texas AreaAs an Operations Manager at teleNetwork in Austin, I managed a team of Technical Support Representatives that provided full-spectrum support for customers of Google Fiber.
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Operations ManagerTelenetwork California @ Google Jan 2014 - Oct 2016Mountain View, CaliforniaAs an Operations Manager in teleNetwork California, I worked on a variety of projects at Google as part of a collaborative venture to build a new, industry-leading Customer Support structure. This includes supporting game-changing technology, and coordinating directly with development and engineering teams to provide feedback and testing for these technologies.Some of the teams I worked with are:Google[x]Google Life SciencesGoogle Advanced Technology and Projects
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Tier 2 Vip Support SpecialistTelenetwork California @ Google Nov 2013 - Jan 2014Mountain View, CaliforniaProvided white glove support to Google Glass end-users, coordinated directly with Engineers to improve the product and software, and lead the way for further business development with Google as a partner.
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Level 2 Technical Support RepresentativeTelenetwork Aug 2011 - Oct 2013San Marcos, TexasProvided best-in-class support for both peers and customers across a variety of different Internet Service Providers. -
Level 1 Technical Support RepresentativeTelenetwork Aug 2010 - Aug 2011San Marcos, Texas
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Easytech Lead TechnicianStaples Jun 2009 - Jul 2010
Christopher Perrotta Skills
Christopher Perrotta Education Details
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Information Technology -
Dunnellon High School
Frequently Asked Questions about Christopher Perrotta
What company does Christopher Perrotta work for?
Christopher Perrotta works for Innovative Computing Systems, Inc.
What is Christopher Perrotta's role at the current company?
Christopher Perrotta's current role is Director of Support Services.
What is Christopher Perrotta's email address?
Christopher Perrotta's email address is ch****@****ork.com
What is Christopher Perrotta's direct phone number?
Christopher Perrotta's direct phone number is +151270*****
What schools did Christopher Perrotta attend?
Christopher Perrotta attended Technical Management Program At Ucla Extension, Dunnellon High School.
What are some of Christopher Perrotta's interests?
Christopher Perrotta has interest in Animal Welfare, Environment, Science And Technology, Health.
What skills is Christopher Perrotta known for?
Christopher Perrotta has skills like Customer Service, Technical Support, Management, Project Management, Salesforce.com, Troubleshooting, Customer Satisfaction, Microsoft Office, Contact Centers, Operations Management, Windows, Crm.
Who are Christopher Perrotta's colleagues?
Christopher Perrotta's colleagues are Dylan Harel-Ducklow, Sekina Brown, Joseph Huntsberry, Cheri Walker, Anthony Sorendo, Ahsan Ali, Patricia C. Cardenas.
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