Over 15 years of experience in Technical and Customer Support, my passion is for technology and building better experiences for internal customer-facing teams and end-users. Whether it's wearables, the hottest new mobile devices, or even interesting hacks, you bet that I'm on top of it and learning about it!Specialties include project management, client relationship building, resource and operations management, CRM management (including Zendesk, SalesForce, and ConnectWise), contact center management, engineering heuristics, IT problem solving, spreadsheet analytics, data analysis, security best-practices and vulnerability management.
Listed skills include Customer Service, Technical Support, Management, Project Management, and 15 others.