- Managing all stages of the recruitment, training and development journey of new staff (including running apprenticeship schemes) to ensure the Triage & Booking departments are at peak efficiency. - Maintaining external SLAs (such as getting patients booked in within 2 days of their referral date successfully and ensuring at least one outbound call per day to every patient) . - Putting an exceptional customer experience first at all times, but achieving this through a cheery, engaging… Show more - Managing all stages of the recruitment, training and development journey of new staff (including running apprenticeship schemes) to ensure the Triage & Booking departments are at peak efficiency. - Maintaining external SLAs (such as getting patients booked in within 2 days of their referral date successfully and ensuring at least one outbound call per day to every patient) . - Putting an exceptional customer experience first at all times, but achieving this through a cheery, engaging work environment. Smashing internal KPIs through consistent and fair behaviour management, personal support and regular check-ins with the team members, through empathy and fairness I believe that if staff want to be working at the company, then this will pass on to customers.- Admin tasks allow for swift and consistent quality assurance, such as managing subject access requests, complaint logging and resolution, GP instruction auditing and communicating with instructing parties to solve any problems that might occur that interrupt the patient journey Show less

- Coaching and developing staff in a team of 7 to meet internal KPIs and external SLAs at all times- Communicating with clients on the medico legal side of the business, but primarily with the NHS CCGs our company had contracts with.- Arranging training sessions during work and extra-curricular activities outside of work to help motivate my team and make them feel valued.- Responsible for implementing new client procedures, including the booking of group classes for the Isle of… Show more - Coaching and developing staff in a team of 7 to meet internal KPIs and external SLAs at all times- Communicating with clients on the medico legal side of the business, but primarily with the NHS CCGs our company had contracts with.- Arranging training sessions during work and extra-curricular activities outside of work to help motivate my team and make them feel valued.- Responsible for implementing new client procedures, including the booking of group classes for the Isle of Wight NHS CCG, musculo skeletal and triage services, and a more streamlined method for booking urgent patients in as soon as possible.- Administration work, including the logging of team stats, payroll and bonus information weekly, auditing files and live phone calls, and feeding back in meetings with management. Show less

- Working in a fast paced, team environment to call as many clients as possible whilst maintaining an extremely high level of quality, due to the critical nature of a triage report. - Administration work was vital in this role also, ensuring that all client's medical histories, conditions, details of their accident that lead them to us and current treatments were all recorded correctly on their file. Spelling, punctuation, grammar and accuracy were all upheld to a high standard whilst… Show more - Working in a fast paced, team environment to call as many clients as possible whilst maintaining an extremely high level of quality, due to the critical nature of a triage report. - Administration work was vital in this role also, ensuring that all client's medical histories, conditions, details of their accident that lead them to us and current treatments were all recorded correctly on their file. Spelling, punctuation, grammar and accuracy were all upheld to a high standard whilst maximising my call rate and earning a performance rated bonus scheme as part of it. Show less

- Working as part of a team in a fast paced outbound calling environment in a busy contact centre. Meeting and exceeding strict KPIs for the quality of my calls and the volume (300 patient files called a day on average by the time I started looking to advance within the company). - Administration tasks such as maintaining therapist diaries on our system, reserving appointments, scheduling and prioritising urgent instructing parties (such as Rolls Royce and the Ministry of Defense, of which… Show more - Working as part of a team in a fast paced outbound calling environment in a busy contact centre. Meeting and exceeding strict KPIs for the quality of my calls and the volume (300 patient files called a day on average by the time I started looking to advance within the company). - Administration tasks such as maintaining therapist diaries on our system, reserving appointments, scheduling and prioritising urgent instructing parties (such as Rolls Royce and the Ministry of Defense, of which I was a booking contract champion) Show less

Please feel free to take a look at my profile at https://sherpa-online.com/view/tutor/2517 if you need support in English lessons, homework, coursework or grammar & language skills. I am educated to graduate level in English literature and have completed a Secondary English PGCE, so am qualified to teach.

Working with a busy task list, I proactively choose students' work to read, support with and assess based on strict criteria set out by Studiosity. Promoting a point - evidence - explain - link approach and utmost focus on educational integrity at all times in the quality of my feedback, I seek to equip students with skills that they can use to not repeat mistakes, or to empower their writing, in future rather than just stating the correct answers. The role also involves helping people… Show more Working with a busy task list, I proactively choose students' work to read, support with and assess based on strict criteria set out by Studiosity. Promoting a point - evidence - explain - link approach and utmost focus on educational integrity at all times in the quality of my feedback, I seek to equip students with skills that they can use to not repeat mistakes, or to empower their writing, in future rather than just stating the correct answers. The role also involves helping people with their CVs and covering letters, and can include live communication and support for learners in Australia and Canada as well as in the UK. Show less

- Planning, teaching, marking work for and leading at least 4 classes a day- Setting, teaching and marking GCSE coursework- Co-operatively leading a pastoral Year 8 tutor group- Leading an extra-curricular creative writing club after school hours