Work in a small team providing technical leadership and guidance on all Components of the Dialogue cloud with a focus on the development of platform backend deployment software and services. Key responsibilities include:• Development, Design and ongoing management of a in house Rest API and Automation Engine using C# • Management and maintenance of underpinning API and automation Azure components such as (Cosmos DB, Azure Functions,Service Bus, Storage Accounts, Log Analytics, Application Insights) • Implementing new features into existing Backend Services • Management and maintenance of Azure DevOps Pipelines, Git Repository’s, Policies, Work Items • Working with product owners and other technical leaders to break larger pieces of work into phases and deliverable chunks • Reporting timeline and status information to key stakeholders such as Product Owners during sprint cycles • Provide technical guidance on Platform issues, architecture and components • Documentation of backend platform automation and software• Diagnose and solve bugs raised by Operations• Maintain and support existing cloud architecture

Work in a small team responsible for all customer cloud infrastructure and supporting components. Key responsibilities include:• Designing cloud infrastructure solutions to meet demands of the business • Maintain and manage existing IAAS, PAAS services e.g. Front Door, Application Gateways, Storage Accounts, Azure NetApp, Virtual WAN, App Services, Virtual Machines (Windows & Linux), AKS (Azure Kubernetes) and Log Analytics • Maintain and manage Azure DevOps CI/CD pipelines (YAML and Classic) • Automate Infrastructure components and services using Azure DevOps • Automate/Develop business process and Integrate Backoffice systems to enhance capabilities of the Dialogue cloud and services provided to the customer • Provide statistics and reporting based on data stored in Log Analytics, Cosmos DB, Azure Monitor using Grafana • Support other team members and provide technical leadership and guidance on Azure cloud services • Complying with regulatory frameworks such as (ISO 27001, SOC2) • Liaising with internal departments and customers

Provide supportive leadership to a global team, drive operational excellence for technology infrastructures and lead by example spending around 80% of the time technically hands on of both infrastructure services running within the datacentre and public cloud environments. Key responsibilities include:• Designing Infrastructure solutions to meet business requirements• Maintain and manage existing global platforms consisting of Hyper-V, VMWare, Dell Compellent, Dell EqualLogic, NetApp and System Center (SCOM, SCCM, SCVMM)• Ensuring Arkadin best practices are adhered to• Adhering to all Arkadin internal processes and make sure they are followed• Conduct Objective reviews and Salary reviews for Core Systems Team members• Day to day team management and task allocation based on business priorities• Providing Design , support and governance of public cloud platforms• Define and ensure the delivery of a roadmap and set the strategic direction of the team based on strategy set by the CTIO

Work in the UC Service line supporting a global infrastructure to support over 3000 users of a multitenant Skype for Business solution key responsibilities include:• Design and ongoing renewal of the UC global architecture• Work to defined Arkadin standards and ensure infrastructure adheres to security policies• Administration and Support of a global Microsoft Hyper-V 2012 R2 virtualised environment• Administration and Support of a global Microsoft System Center 2016 (SCCM, SCOM,SCVMM) platform • SCOM Management Pack development to enhance monitoring and provide effective monitoring to KL/NOC teams• Automation of processes using Windows PowerShell• Administration and Support of Dell EqualLogic storage array’s

Work in the core infrastructure section providing solutions to customers around the Microsoft technology stack key responsibilities include:• Health checks of existing System Center and Hyper-v environments• Design and implementation of Microsoft System Center 2012R2 (SCSM, SCCM, SCORCH, SCOM,SCVMM) • Design and implementation of Microsoft mobile management solutions (InTune & SCCM) • Implementation of Microsoft Cloud Solutions• SCOM Management Pack Development• Automation of Business Processes using SCORCH and PowerShell

Work in the professional services section providing solutions to customers around the Microsoft technology stack key responsibilities include:• Presales workshops• Health checks of existing System Center and Hyper-v environments• Design and implementation of Microsoft System Center 2012R2 (SCSM, SCCM, SCORCH, SCVMM, SCOM) and Intune. • Design and Implementation of Hyper-V 2012 R2 clusters and replication• Implementation of Microsoft Cloud Solutions• Implementation and migration of Active Directory, DNS and DHCP• Implementation and migration of PKI environments• Configuring System Center to meet the needs of the customer• Automation of business processes provide cost savings

Working as a contractor on the design and implementation of the Councils new data centre utilising Hyper-V, System Center and NetApp storage system key responsibilities include:•Design and Implementation of Hyper-V 2012 R2 clusters•Migration of VMware virtual environment to Hyper-V•Configuration of System Center Virtual Machine Manager 2012 r2 to accommodate new infrastructure•Automation of business processes using SCORCH 2012•Implementation of a flexible private cloud to meet the demands of the business using the System Center suite of products•Integration of NetApp storage system with SCVMM•Implementation of bare metal provisioning of Hyper-V hosts

Lead a team of 5 and responsible for the design, implementation and availability of Council IT Systems, Key accountabilities include:•Implementation and administration of System Center Components to provide cost savings leveraging automation and provide flexibility using SCCM, SCOM, SCSM, SCORCH and SCVMM•Administration and Implementation of Active Directory, DNS, DHCP•Management of a Windows Server 2008 r2 PKI Certificate Authority•Management of a VMware 5.1 infrastructure•Development and management of Hyper-V 2012 R2, NetApp/HP EVA storage systems and Microsoft Windows 2012r2/2008r2/2003 clusters•Implementation and ongoing review of Business Continuity procedures to ensure recovery of key IT system•Manage and report on windows patching compliance for all server systems using SCCM 2012•Ensure data centre KPI’s are met by monitoring and providing availability statistics on a monthly basis using SCOM 2012 to senior management

Part of a team of 10 responsible for the management of two data centres with over 300 servers, covering 300+ sites around Derbyshire accountable for:•Administration and implementation of Active Directory, DNS, Group Policy and DHCP•Management of a Windows Server 2008 r2 PKI Certificate Authority•Management and Implementation of Windows server systems running Windows 2000/2003/2008/2008r2/2012•Administration and availability of the SCCM 2012 hierarchy•Administration and availability of the SCOM 2012 and ACS system•Patch Management of all WinTel servers using SCCM 2012 accordance with Release Management Procedures.•Manage and Deploy applications, baseline and Commission servers using SCCM 2012•Producing statistical reports on availability and windows patching compliance of all our windows systems using SCOM and SCCM 2012•Management of VMware ESX 4.1 Virtual environment including provision of new Virtual machines and expansion of VMWare infrastructure using VMware clusters with HA and DRS to provide high availability and provide efficiency savings•Monitoring Server environment using Microsoft Operations Manager 2012 and customise monitoring in accordance to Derbyshire County Council requirements.•Manage and Maintain WSUS for deployment of Microsoft Forefront Antivirus to 8000 desktops•Raise and implement Change Notifications to fix or improve infrastructure•Implement and manage windows 2008r2/2003 clusters for business critical applications e.g. SQL, SAP, EDRM•Implementing and testing business continuity procedures•Maintaining Microsoft ISA Server 2006 Firewall•Implement and Manage IIS Servers hosting websites•Maintain and support an enterprise backup solution (HP Data Protector 6.1)•Maintain and support Citrix Presentation Server 4.0 by installing, upgrading new and old applications•Support of Business Critical systems some of which include SAP, EDRM, Framework I

2nd/3rd line support to over 8000 employees of Derbyshire County Council and Derbyshire schools covering the following technologies: Windows 98/NT4/2000/XP/Vista, Office 2000/XP/2003 desktop environment and Windows NT4/2000/2003/2008 server environment duties include:•Install/Migrate servers using Microsoft Windows 2000/2003 into Derbyshire schools and Derbyshire County Council Behaviour Support sites•Manage Active Directory creating users, groups, pre-staging/adding computers into correct organizational units and creating/modifying group policy objects•Manage IIS Servers hosting School Websites Creating Virtual directories, setting up permissions and access rights•DHCP Administration creating/amending scopes•Write/Modify login Scripts using KIX or VBS to meet user requirements•Resolve DNS Issues •Wired and Wireless Network Administration in Derbyshire Schools•Install and support SQL 2000/2005 Environments•Setup email accounts and distribution lists on exchange server 2000/2003/2007•Implement/Monitor and support backup systems setup in schools using Symantec Backup Exec and provide disaster recovery literature

Part of a team of three, providing day-to-day team of 3 others to provide day-to-day support for 250 users in the central region duties include:-•Hardware installation of all items within a PC LAN (Pc's Printers, LAN hardware and Fileservers)•Software Installation and support - including Operating Systems (Windows 98, NT4, 2000), Standard Office Applications (Office 97, 2000) and technical design programs.•Application evaluation, specification and advice to users.