Christopher Peña Email & Phone Number

United States

770 Broadway, New York, Ny 10003

United States

Avi-Spl At Goldman Sachs

Routed calls to appropriate departments globally. Live operator for multi-line conferences when requested. This required me to sit in on high level conference calls and monitor for any errors or questions that needed phone attendees had, also responsible for muting and un-muting phone lines.Responsible for engaging and tracking Priority 1 issues, ensuring they documented in a timely and professional manner, escalated when necessary and follow through to the resolution and closure of tickets were completed.Provided cross-departmental insight for increased understanding of operations and troubleshooting across the Audio Conferencing Bridge Team.

Avi-Spl At Goldman Sachs & Co.

Work closely with clients to ensure the success of their respective meetings and that all their technology needs are met in a professional manner. Setup microphones, podium, laptops, PC’s Crestron switcher, cameras and other AV equipment as per meeting requirements.When requested by client provided in-room dedicated support to manage the Audio Visual needs of the meeting.Setup and monitor multi-point video conference and audio conference calls for high profile internal and external clients.Perform quality control tests to ensure that all meeting rooms are in proper working order.Assisted engineers in the implementation of Self-Service Room functionalities across 43 floors.Part of the Audio Visual team that assisted several different vendors (BT, AVI-SPL, DSI, VCA, Clear-One, Crestron) in the testing of all equipment installed at Goldman Sach’s new flagship building, 200 West Street, prior to opening in February 2010.Decommisioned all legacy buildings for Goldman Sachs upon successful migration to new building, this was a months long project that began in November 2009 and concluded in May 2010. Responsible for removing and storing old equipment, deciding what was still usable and what could be donated to charity or thrown away.Troubleshooted issues that arose prior to or during any meeting. Exceeded issue-resolution target of 80% with a consistent average of 95% on all issues.

Computer And Information Sciences, General

Regents Diploma, Electrical Engineering