Christopher Phan Email & Phone Number

Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

• Physical security investigator, served as an initial point of contact for all physical security and emergency management issues, handling policy adherence for both clients and employees, escalating to the proper point.
• Instructor for on-site employee training for responsibilities and roles of GSOC operations for their onboarding process.
• Monitored threat management systems including open-source intelligence feeds, access control systems, and human intelligent sources serving as an overwatch platform. Also, perform global risk assessments and emergency.
• Identify the nature of security events and apply corresponding standard operating procedures and incident action plans.
• Maintain documentation and data management as it applies per incident, emergency, or event.
• Handle an average of 20 tickets and 5 incident reports and investigations daily.

Irving, Texas, United States

• Government contractor for New York State Department of Labor and IBM, providing direct service for pandemic unemployment assistance.
• Handled fraud investigations on claimants applying to PUA, determining whether they were legitimate claims.
• Led a leadership position within my team as an instructor, conducted employee training on position responsibilities and applications such as Mainframe, RSA, Atlassian, VMware vSphere, Slack, and Excel.
• Consulted with claimants about their cases, what needed to be done, and oversaw the approval of which cases were to be escalated to the appropriate specialists.
• Assisted an average of 35 claimants daily with a 90% satisfaction rate, tracking KPI for managerial purposes.

Dallas, Texas, United States

• Government employee that directed contracts, carriers, and approved supplies being transported to international and domestic military branches for the Department of Defense Exchange service.
• Evaluated distribution and transportation operations and data between domestic and international military bases.
• Contacted 40 carriers daily with directions to military bases and what materials will be carried to each.

San Antonio, Texas Area

Efficient within the works of insurance types, medicinal uses, and creating interpersonal connections with customers and co-workers alike. Developed skills in organization, networking, and communication as it was vital for day-to-day operations. Monitored all orders, and had to ensure the right products were requested for the pharmacy, as supply chain for.

Master Of Science - Ms, Cybersecurity, 4.0

Activities and Societies: Cybersecurity ClubCompleted Masters education in Cybersecurity covering frameworks such as GDPR, NIST, ISO.

Bachelor'S Degree, Business Administration And Management, General, 3.569 Gpa

Activities and Societies: Sophomore Commuter Senator in Student Government

High School Diploma, 4.0

Activities and Societies: Participated in band, student government, HOSA, DECA, Texas Boy’s State, and achieved Eagle Scout rank in 2017.