Christopher Phan Email & Phone Number

Gatorade Commercial Finance

Away-From-Home National Fountain

White Plains, New York

North Division FP&A

Purchase, New York

Global Procurement Finance for global juices

Houston, Texas Area

Concentration in Finance

Hershey, PA

• Capstone Project: Created targeted pricing and promotion guidelines deliverable for ten of Hershey’s major brands and pack types. Provided strategic recommendations for product pricing and depth/frequency of discount.
• Presented Capstone Project to senior finance team at end of internship

Houston, Texas Area

• Analyzed large data sets and implemented data-driven action plans, reducing Accounts Receivable (A/R) by $1.4M in three weeks.
• Built quality review tracking model to improve standardization and process for review of staff work quality, resulting in a 26% increase in average quality scores in six months.
• Managed $2.7M in A/R for 18 physician business office practices, leading and supervising a team of 15.

New Orleans, LA

• Uncovered $500K in saves for the collections departments via data/reports analyses and account sampling
• Led targeted denials research initiative, resulting in the implementation of multiple process improvements in the Billing and Follow-up departments
• Conducted Staffing Analysis to determine appropriate level of Follow-Up staffing needed to cover A/R thresholds. Analysis led to reorganization of staff across departments, allowing the same number of staff to cover.
• Supervised and mentored consulting analyst. Assisted in the development of multiple consulting analysts by sharing methodology/technical knowledge and offering advice on client and project scenarios.

Lebanon, PA; St. Louis, MO

• Implemented a Backlog Reduction Schedule to help the client manage their Work-In-Process (WIP) backlog and set appropriate goals based on productivity and staffing levels. Worked with client to reduce Follow-Up WIP A/R.
• Consistently collaborated with client management to develop and track weekly and monthly goals, ensuring that: 1) the unit was continuously striving for improvement, and 2) the staff was motivated and had clear direction
• Implemented Quality Review (QR) process to ensure that staff quality of work was reviewed regularly by a supervisor. Developed a QR form and tracker for client, and trained the client on the review process. Quality.

Chapel Hill, NC

• Successfully managed room logistics for three conferences/events per day
• Conducted at least two building tours per day to ensure safety and cleanliness of facilities
• Responsible for monitoring the information desk and directing guests to campus locations

Greater New York City Area

• Attended health career workshops to further develop knowledge in healthcare administration
• Interned at Coler-Goldwater Specialty Hospital and Nursing Facility in order to assist the Organizational and Staff Development team (see below for further details)

Greater New York City Area

• Developed three workshops for both staff and supervisors. Workshops covered the following topics: Coaching & Delegating, Service Excellence, and Stress Management.
• Analyzed data for the hospital-wide 2010 Employee Satisfaction Survey (ESS). Developed recommendations based on the survey analysis and created executive summary for a section of the ESS report.
• Participated in a one-week Rapid Improvement Event at Metropolitan Hospital. Worked with a team to revise the triage and registration processes in the ED, with a goal of increased efficiency.

Master Of Business Administration (Mba)

Activities and Societies: Finance Club, Retail & Consumer Goods Club, Healthcare Club, Tech Club

Bachelor Of Science (B.S.), Public Health

Activities and Societies: Health Executives Student Association Concentration in Health Policy & Management