Christopher Phompraseut Email & Phone Number

Established, identified, and refined key performance indicators (KPIs) critical to assess business performance. Developed and maintained multiple reporting frameworks that allowed for continuous monitor and reporting. Spearheaded creating and maintaining data pipelines used for data-driven decision-making. Ensured that pipelines were robust, efficient, and.

Collected, cleaned, and analyzed large datasets to extract meaningful patterns and trends. Further developed and implemented new data models for the business to process to enhance data accuracy and efficiency. Created and maintained several interactive dashboards and reports using Domo and similar platforms. Used the findings of these dashboards to.

Chapel Hill, NC

• Empower cross-functional teams for the continuous improvement and advancement of 3 Birds products and services such as Automated Marketing (automated digital marketing deliveries), Blue Sky Dashboard (customer data.
• Manage and prioritized product roadmaps for software development, business intelligence, and analytics team based on company needs and team capabilities.
• Created and transformed data models using SQL and Tableau for multiple data visualizations and dynamic reports such as sales and revenue attribution to sold products, vendor management tools, and data mining tools..
• Work as the point-person for technical support and triage for internal users, clients, salespeople, and prospects. Led numerous training and demos to users and prospects.
• Researched industry trends, marketing changes, and competitors for analysis on better product positioning, pricing, and comparisons.

Chapel Hill, North Carolina

• Led a team of data analysts and lead training sessions to ensure quality, consistency, accuracy, and efficiency.
• Managed internal databases and online portal access, troubleshoot clients’ technical issues, and represent clients’ needs to the development team and Product Director.
• Researched trends to make recommendations for improvements in digital web optimization and adapt the evaluation product based on client needs.
• Created reports for clients in a time-sensitive manner based on independent data analysis.
• Developed reporting analysis, status documents, criteria documents, roll-up reports, etc.
• Built/Strengthened relationships with represented clients and provide daily support and maintenance to existing accounts.

Chapel Hill, NC

• Assisted with data collection and analysis on consumer experiences with various digital spaces for businesses across the United States.
• Created reports to clients concerning effective digital media presence on Google SERP, website optimization, reputation sites and social media listing.
• Assisted Digital CX Manager with research and analysis of updates to reputation sites and social media channels, online brand monitoring, responding to discrepancies within data collected, and researching industry.