-Discussing various integration solutions with both existing and potential clients to find the most effective solution.-Assist with issues/ query’s during the setup, test and implementation of this solution. -Provide 3rd line support for incidents escalated through our existing support channel channel. This could be either remote or on site support.-Where necessary, provide training to users with varied skill levels within IT.

Provided 1st and 2nd line support to both internal and external users on a variety of applications.Assisted with the introduction and training of a number of new starters within the IT Service Desk.Regularly took on the additional responsibilities of the Senior Service Desk Analysts in their absence.

1st and 2nd line support providing assistance on Multi Functional PrintersLiaising with 3rd line support where necessary to improve my own knowledge/ ability.

After around 18 – 24 months of being a general advisor, I felt I had achieved on almost all aspects of that particular role and felt it was time to progress through to the next role, a Personal Banker. My position now enables me to have a much more in depth discussion with each customer where I explore all avenues of their finances, from everyday banking, to insurances and protection. The purpose of my role is to establish areas where the customer would benefit from different products and services that the Co-operative Bank has to offer. This role has further developed both my communication and listening skills, as both are of equal importance when dealing with customers. Since progressing to this role, I have been the top performer a number of times in the branch area, based on number of customers seen, and also in products sold. In more recent times, I have also been selected as deputy when our branch manager if off, or unavailable. This involves making the final decision on any customer complaints that arise during this time, also the authorisation of large payments or withdrawals. In addition if there are any 121’s that need completing after a mistake by an individual, this also will be my responsibility in the absence of the manager. When advised of these extra responsibilities I was made aware it was down to my people skills, communication skills and also the manner in which I represent myself on a day to day basis.

CO-OPERATIVE BANK GENERAL ADVISOR- (2012 – UNTIL JUNE 2014) My first role involved completing customer transactions on the counter, opening of savings accounts and checking over applications that have been completed by colleagues. The role also included the delivery of great customer service and required me to deal with complaints effectively and swiftly if they arose. Within the face to face retail environment, I have encountered and adapted readily to handle a huge variety of customers of different ages and personalities. I particularly enjoyed the opportunity to speak with customers to book an appointment for them to see an advisor and better their circumstances.

I joined Praetorian to gain practical experience in a challenging customer facing environment performing a sales and customer service role, with direct face to face customer contact in their own homes, demanding a highly customer focused, motivated, adaptable and resilient approach. My prime responsibility involved developing both new sales and service upgrades for broadband and telephone packages. This required studying the packages that they were on, using my sound product knowledge to suggest a better package for them reducing their overall bills and extending their commitment to my Client. I quickly learned the key role objectives and developed my sales skills enabling me to become a very effective salesperson, frequently reaching the top 3 performers in weekly performance results, demonstrating my naturally competitive nature achieving and exceeding my personal and team targets. I rapidly reached a team leader role and have further developed my communication skills to enable me to get on with people of all backgrounds and personalities. I also have a sound grasp of the products I sell for the Client with a specific focus in the telephone and broadband market. More recently I have been taking on additional responsibilities such as interviewing, training and developing new sales personnel, leading team sales outings around the UK and building my sales team whilst also maintaining and improving my own sales standards.