Christopher Potts Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

North America

Cincinnati, Ohio, United States

Executed projects with Managers, Human Resources, Stake Holders and other members of Leadership to improve the Company Onboarding Process and other tasks. Developed and provided multi-week training programs for new employees, resulting in a 28% increase in employee retention. Established an organization of trainers to enhance collaboration and communication with HR and Upper Management. Created and maintained training documents used company-wide, ensuring consistency and quality in training materials. Completed Call Center Evaluations for Client Relations to improve the customer experience.

Communicated with policy holders, agents, and broker dealers to provide policy features and conduct research. Trained in numerous computer systems, improving the efficiency of value acquisition and document submission. Aided with filling out processing forms to ensure proper completion.

Responsible for sales, retention, and general customer service for current and potential Cincinnati Bell customers regarding the residential sector. Trained in numerous computer systems for data, notations, sales, corrections, dispatch information, product features, store branch locations, and billing. Process orders and validate installation and repair visit information. Adjust billing issues whenever applicable. Maintain communication between customers and external departments. Report sales and other tangible goals daily.

Created and executed daily lesson plans in Mathematics and Computer Animated Design. Maintained daily grade system for students. Participated in faculty development meetings and parent conferences.

Master'S Degree, Instructional Leadership

Bachelor Of Arts, Aya Music Education