Team lead for Corporate IM Configuration & Systems Management team.

Lead SCCM Engineer responsible for package creation, testing and deployment of software.Perform routine maintenance and troubleshoot issues with SCCM serversUpdate and configure images used by SCCM for OSD.Responsible for SCCM 2012 Deployment and implementation.Tier 3 support for client device systems and software.Hold weekly training/info sessions for Tier 1&2 regarding application managed by client device teamResponsible for submitting request to CAB regarding SCCM upgradesWork with resources across 9 regions to maintain local SCCM Servers and services.Provide web based reports though SCCM and SQL report BuilderAppsense Admin: maintain personalization and environment management settings.Bomgar administration and configuration.

Responsible for package creation, testing and deployment. Responsible for creating and executing OS Deployment plan through SCCM across 9 locations and 300 devices, including user state migrations. Implemented new SCCM distribution servers for new physical locations. Implemented monthly patch cycle for testing and deploying patches though SCCM. Created queries to facilitate help desk responsiveness and to fulfill information requests. Maintained SCCM server/software including security, general maintenance and trouble shooting. Key associate in working with vendor to implement SCCM 2007 in company environment. Provide 2nd level support for computer, network, printer, software or other technical related issues.

Responsible for helping users solve software, hardware, and network related issues over the phone and through the use of networking tools such as RDP and VNC.Assisted in producing weekly tip sheets that contained technical tips and etiquette for users.Responsible for contacting vendors and ordering new equipment to replace old broken equipment.

Maintain and improve knowledge of new technologies while working with multiple business groups to implement new software into the Capital Group environmentCreate and use test cases for various applications to ensure proper installation during enterprise deployment, documenting and reporting to packaging group any application issues before deploymentTest the compatibility of a wide range of software applications for enterprise wide deployment.Perform monthly patch testing for MS Office, communicating with Microsoft representatives as needed while maintaining patch installation instructionsAct as Process Guide for multiple applications as each one moves through the various stages of the software development life cycleInterface with various Capital Group business areas as a Process Guide while ensuring that applications are packaged correctly for SMEs and Originators. Certify applications ensuring that they do not conflict with other applications within the Capital Group environment by performing regression, performance, and integration testing.Implement and maintain process to automate testing certification process using Mercury Quality Center and Network Automate 6Conduct training sessions for other interns and associates so that they can take advantage of the automated certification processCommunicate with application owners and obtain script requirements to test applications currently in the environment with those applications in the Software Release Cycle