Coordinated and executed 40+ office events and meetings annually, ensuring seamless scheduling and optimal participation from all attendees, contributing to a cohesive and productive work environment.● Managed vendor relationships and negotiated contracts, achieving significant cost savings while consistently maintaining high-quality service standards, resulting in enhanced event experiences.● Handled confidential company documents and personnel records with discretion, ensuring strict adherence to data privacy protocols and fostering a secure work environment.● Conducted regular inventory assessments and proactively managed office supplies, ensuring uninterrupted operations by preventing stock shortages through timely procurement.● Oversaw administrative logistics for event planning and execution, including booking venues and coordinating promotions, which led to successful event outcomes and increased employee engagement.● Efficiently managed a multi-line phone system, routing calls, delivering messages, and greeting visitors to maintain smooth office operations and professional communication.● Received, sorted, and distributed incoming mail and packages, ensuring accurate and timely delivery to the appropriate recipients, contributing to the efficient flow of office operations.

Cultivate a talented team of departmental employees through outstanding mentoring, coaching, and teaching skillsCoach, train and mentor new team members, and manager traineesPerform opening and closing duties as part of the management team, including cash managementSupported shrinkage and safety awareness, review sales and inventory data to identify trends and prepare reports for senior managementPromote high customer satisfaction by resolving problems with knowledgeable and friendly serviceCultivate a culture of empowerment to help employees better meet customer needs with minimal oversightConduct orientation sessions and organized on-the-job training for new hires.I lead daily, weekly and monthly coaching, counseling, and feedback sessions.Developed empowering employee culture focused on equipping employees to meet customer needs independently.

Supported store operations leadership across 5 states to identify and fulfill talent acquisition and recruitment needs and requirements.▪ Acquired talents by participating in strategic human resource planning, organizing hiring events, diversifying the labor force,and developing a robust candidate pipeline to help the company build the workforce needed to realize its business goals.▪ Implemented training programs for cross-functional departments to instill learning objectives for optimal workforce efficiency.▪ Upheld the work structure by updating job requirements descriptions, posting job advertisements on multiple boards, counseling managers on candidate selection, and conducting interviews via phone or video conferencing platforms.▪ Integrated newly sourced and hired employees to become productive team members via effective onboarding processes and orientations.▪ Built a qualified talent pool and execute hiring follow-up by utilizing various candidate sourcing platforms and software, job boards, and databases such as LinkedIn Recruiter, Zip Recruiter, Indeed, Workable, Fountain, and Greenhouse.▪ Liaised with hiring management regarding job descriptions, expectations, hiring timelines, compensation, and sourcing strategies.

Cultivated a talented team of departmental employees through outstanding mentoring, coaching, and teaching skillsCoached, trained, and mentored new team members and manager traineesPerformed opening and closing duties as part of the management team, including cash managementSupported shrinkage and safety awareness, reviewed sales, Inventory data, identified trends, and prepared reports for senior managementPromoted high customer satisfaction by resolving problems with knowledgeable and friendly serviceCultivated a culture of empowerment to help employees better meet customer needs with minimal oversightConducted orientation sessions and organized on-the-job training for new hires.Led daily, weekly and monthly coaching, counseling, and feedback sessions.Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Managed quality assurance program including on-site evaluations, internal audits, and customer surveys Reduced corporate risk by managing shrink processes and controlling inventory levelsOversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitabilityImplemented innovative programs, including a Captains training program to increase employee loyalty and reduce turnover. The program helped give employees a chance in learning the qualities a leader at Nike should have and how to perform key functionsTrained, coached, and mentored staff to ensure the smooth adoption of new receiving and shipping processesWorked with support teams to resolve issues with product, service, and accountingReviewed performance data to monitor and measure productivity, goal progress and activity levels Maintained positive customer relations by addressing problems head-on and implementing successful corrective actionsDeveloped empowering employee culture focused on equipping employees to meet customer needs independentlyEstablished and administered annual budget with effective controls to prevent overages, minimizing burn rate, and support sustainability objectives

Completed human resource operational requirements by scheduling and assigning employees. Coordinated implementation of people-related services, policies, and programs through departmental staff.Reviewed employment applications and background check reports facilitating the hiring process. Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for the company.Developed and maintained strong working relationships with executives, the HR team, and hiring managers to foster partnerships that produced consistent results.Established and maintained contacts with schools, employment agencies, and other public organizations to find and attract applicants.Managed new employee orientation training process for new employees on a quarterly basis. Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.Reviewed and edited all training materials for accuracy and company policy compliance. Led daily, weekly and monthly coaching, counseling, and feedback sessions.Trained staff during demonstrations, meetings, conferences, and workshops.

Maintain adherence to all company protocolsMonitor entrances, exits, and fitting rooms for signs of theft.Follow the latest market trendsTrain staff on operating procedures and company servicesGuide and train team members on core and seasonal product knowledgeServe as the main liaison between customers, management, and sales team members Communicate all store initiatives and promotions to customers/team members to generate return businessMotivate and inspire individuals to maximize and drive a high-performance cultureHelp facilitate the recruitment, onboarding, and training of the store team. As well onboardingincoming transfers from different storesCommunicate KPI goals and expectations to store team, as well as facilitate daily huddle games to drive energy and morale amongst team membersCreate an appealing, easy-to-shop environment for consumers by coordinating my team to consistently execute visual merchandising and housekeeping standards in assigned areas of responsibilityProvide my team with the tools and knowledge to give consumers an elevated experience to generate a loyal clientèle