Christopher Randolph Email & Phone Number

San Francisco Bay Area

Oakland, California, United States

- Managed 50+ client files simultaneously (conventional and jumbo loans); kept up with and communicated closing deadlines for each client.- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.- Coordinated daily communication and meetings with applicants to obtain information for loan applications and answered questions about the process.- Collected and verified all documentation required for loan submission to be complete and in compliance.Served as liaison between client and third party teams; resolved issues as needed between all stakeholders.- Meet and exceed monthly commissions and incentive-based goals, based on client success and loan funding time.

San Francisco Bay Area

-Effectively communicate and partner with teams across multiple locales, using collaboration software, to provide support and efficiency within the team.-Develop creative solutions for subscription-based service, streamlining processes for associates and customers.-Balance multiple external and internal systems, to create a higher quality customer experience.

San Francisco Bay Area

- Selected from over 650 candidates for a class of 50.- Fulfilled a 5 month accelerated program with 250+ hours of training on the Salesforce platform.- Completed 6 rigorous Trailhead SuperBadges as well as passing Salesforce Administrator Certification Exam.- Gained knowledge of Salesforce business processes (sales, marketing, service, support), business applications and automation.

-Maintained sales status in the top 10% for YTD internet sales in 2016.-Entrusted to work off-site for two months as a liaison between Uber and AT&T, in partnership to provide drivers with mobile solutions.-Built leads and nurtured accounts and relationships to best serve customers and contribute to the growth of the business.-Analyzed customer accounts and data (usage, services, upgrade eligibility) to increase sales opportunities.

San Francisco Bay Area

-Created owners and promoters of Apple products and services through education and conveying product knowledge.-Engage dynamically and adapt to a diverse customer base.-Earned customers’ trust by recommending solutions that exceed expectations to establish long-lasting customer relationships.