More than ten years of experience directing a large-volume call center and help desk operations, with over twenty years of management experience altogether. Proven ability to hire, train, and lead highly effective teams and programs. Consistent record of meeting or exceeding all customer service and technical support goals. Adept at coordinating major hardware, operating system, and software implementations, as well as coordinating movement of resources. Strong background in troubleshooting, training, and customer relations. Highly familiar with directing personnel training, end user support, and reporting functions. Outstanding presentation and communication skills.