Christopher Rath Email & Phone Number

Summit, Wisconsin, United States

Wisconsin, United States

• Fielded day-to-day user issues, system change requests, and property management tickets for a short-term property rental tech startup of about 500 people. • Orchestrated implementation involving multiple departments and stakeholders for 3rd party apps for Talkdesk, Juro, and Kixie, as well as some proprietary in-house developed apps.• Experienced at reading technical documentation to quickly become the Subject Matter Expert for installation and implementation.• Created the Salesforce Learning and Development playbook for onboarding and current employees.• Created reporting metrics on all our incoming Salesforce requests and changed our intake to boost user engagement and completion rate of successful projects.

• Managed a team to spin up operations in industrial manufacturing at a startup company.• Continuation of Trident Engineered Solutions with a new name change. This new role was created for me to create and lead the Operations Department from the ground floor. • Created the backbone of the company's operating procedure. Its goal was to spin up production while syncing sales, engineering, procurement, and warehousing. Used my intimate knowledge of all the company's systems of Prophet P21, Salesforce, PowerBI, and Quip to start communications and reporting of real-time data for essential aspects of our production.

• Started an engineering company with a few key Palmer Johnson employees with Palmer Johnson’s backing.• Heavily involved in the creation and documentation of all operational processes in TES, including quoting, manufacturing, training, and quality assurance procedures.• Designed, engineered, and quoted large industrial solutions which helped solve a host of problems for our customers in the industrial world. This equipment would be specifically designed to help sell products that our sister companies, Palmer Johnson Power Products and Hamilton Engine offer. That meant our solutions would cover all aspects of Palmer Johnson Enterprises.• Involved in the creation of Trident's production floor and all related processes involved in the assembly of solutions.• Worked with company leaders to create new Salesforce Lightning functionality, including page layouts, apps, and consoles for the newly formed company.

Pewaukee, Wi, United States

- Certified Salesforce administrator in charge of helping manage and improve the Salesforce environment. -Managed aspects within Quip, Salesforce Sales and Community cloud. -Responsible for creating new Engineering Salesforce Lightning functionality, including but not limited to Lightning page layouts, apps, and consoles. -Work with users to collect, prioritize and complete new projects, including but not limited to new processes and flows to be used to improve user productivity. -Used Salesforce best practice for documentation of new processes created in production environment. -Collaborated with our Admin team and outside consultant to set up and implementation B2B commerce. - Support the all departments on the evaluation, launch, maintenance & marketing of products to drive profitable growth.- Anticipated new market/competitive dynamics. - Collaborated with sales & service on the product launch strategy and pricing strategy.- Worked to understand customer and market dynamics, supporting future commercial activities by analyzing market trends and improving processes.

Greater Milwaukee Area

• Developed market strategy and establish relationships with new customers to secure quotes/orders for larger opportunities within the market group. • Drive the entire sales cycle from initial customer engagement to closed sales using Salesforce.• Worked in systems to quickly perform duties such as: professional customer quotes for sizing, pricing and availability, customer orders, returned goods and process purchase orders.• Ensure product that was chosen for applications was done within SAE and product line requirements.• Worked to qualify customers and opportunities within designated market. • Consulted with prospects about business challenges and requirements, as well as the range of options and cost benefits of each.• Analyze needs, advice on purchases, answer technical engineering questions and recommend solutions to grow sales opportunities by provided value-added selling with these accounts.• Proactively made outbound calls to accounts and kept detailed notes on prospects and customer interactions. Provide detailed information within a CRM (customer relationship management) software to ensure the market team is on the same page.• Execute sales calls to new and existing customers as determined by sales goals, strategies and market analysis as well as perform professional presentations or demonstrations of company products and services.• Maintained a high level of relevant domain knowledge in order to have meaningful conversations with prospects.• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking, researching the internet, etc. Regularly search for prospective customers using trade journals, industry ads, business directories, trade shows and other sources.

Greater Los Angeles Area

• Tasked with sizing new engineering applications within our product line. Projects include marine and industrial transmissions, pump drives, marine electronic controls, axles, clutch/brake applications and manual/hydraulically engaged power take-offs. • Product line includes: Twin Disc, Funk, Dana, Eaton Airflex, Wichita, Durst, Axletech and Cotta• Completed precise quotations and managed orders on applications in a time sensitive atmosphere• Helped with customer service and questions on marine, industrial and mining applications of product..• Ensured product that was chosen for applications was done within SAE and product line standards.• Managed failure analysis with coordination of repair shop during product warranty claims.• Called on customers from all around Southern California with our Outside Sales Representative to obtain information on future projects and sales.• Lead engineer, which includes product management, of marine gear business at Palmer Johnson

• Managed the department's receiving area and chemical stock for all labs and testing done in department• Gained experience working in a laboratory setting alongside Chemical Engineering graduate students• Executed major overhaul of Chemical Engineering Stockroom. Streamlined system procedures in stockroom, restructured the entire chemical stock and reorganized the department's supply area

• Earned $75,000 to pay off all college expenses before graduation.• Shipped product to customers.• Stacked inventory into a semi-truck, ensuring maximum delivery route efficiency.• Utilized Pick-to-Voice system to pull inventory using fork lift to ensure line productivity.• Successfully collaborated with union workers and corporate managers to create fluid work environment.