- Provide technical support to employees onsite and remotely using networking and software application knowledge- Responsible for installing, modifying, and repairing personal computer hardware and software systems and provide technical assistance and training to end users- Install or assist users with installation of hardware and peripheral components such as monitors, mouse & keyboards, printers, and disk drives- Install and configure specified software packages- Observe system functions to verify correct system operation- Respond to employee inquiries concerning systems operation and diagnose system hardware, software, and operator problems- Instruct users in use of equipment, and software- Recommend or perform support actions to correct problems- Coordinate activities with help desk, network services, or other information systems groups- Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication- Replace defective or inadequate software packages- Complete all required product, service, and compliance training as it relates to the position- Management of accounts and reporting functions for select instructional applications- Provide logistical support for new computers and peripherals (physical setup & placement)- Coordinate computer hardware repairs- Document all work performed and enter requests for new services in the Ticketing System- Other duties as assigned

-Developed a filter press and two-piece auger system using SolidWorks for the disposal of polymethyl methacrylate and aluminum oxide polish.-Collaborated with third-party vendors for fabrication and conducted a detailed cost analysis to optimize budget allocations.-Achieved a reduction in non-dissolvable solids in the sewer system, effectively minimizing city sewer charges and maintenance needs.-Analyzed control systems and repair processes for various CNC machines, including CNC waterjet and Thermwood 5-axis CNC Router.-Improved machine performance and maintenance procedures through comprehensive analysis.-Created a P&ID for NORDAM's Transparency Division using AutoCAD, detailing the mechanical and electrical systems.-Converted mechanical and electrical systems to an as-built drawing and developed a living document to describe the system’s process flow.-Completed CATIA V5 training, enhancing 3D CAD design capabilities.-Finished an advanced materials and composites course, gaining in-depth knowledge of aerospace components and materials science.