Christopher Ray Email & Phone Number

Hyattsville, Md, Us

• Assist in managing a community of 727 residential apartment homes,including lease administration, tenant relations and maintenancecoordination.• Handle future and current resident inquiries, complaints, and servicerequests.• Coordinate property inspections, maintenance and repairs throughout thecommunity. While working with vendors and contractors to ensure qualityservice and compliance with regulations.• Prepare and distribute lease agreements, renewals and other managementnotices.• Maintain accurate and up-to-date records of property operations and tenantinteractions.• Act as the primary point of contact for residents, addressing inquiries,service requests and concerns promptly and professionally.• Assist in managing resident move-ins and move-outs inspections.• Organize and implement resident engagement activities and communityevents.• Train leasing team on achieving and exceeding

• Assessed and identified residents in need of services and coordinated deliveryof services.• Program management for 4 multi-family communities• Developed and maintain a comprehensive list of available communityresources for residents such as educational health and wellness programs• Maintained positive relationships with fellow residents to ensure thatcommunication between residents and community service providers is openand effective• Served as advocate/liaison with management, other departments of thehousing facility, including outside agencies who provide social services, healthbenefits, training and other services for at-risk residents or seniors to Age inPlace• Assisted with providing information and referrals for crisis intervention andconflict resolution• Monitored resident referrals with agencies• Maintained accurate and up-to-date records to include daily and monthlyreports• Maintained resident files in compliance with HUD requirements• Assisted residents with applications such as the Renter’s Tax Credit, FoodStamps, Social Security and other resources appropriate to their needs.• Maintained accurate, confidential case notes and submitted monthly reports tothe Deputy Director of HIP.

• Acted as the primary point of contact for residents, addressing inquiries and servicerequest.• Coordinated maintenance and repair services, ensuring a timely and effective resolutionof issues.• Assisted in managing resident move-ins and move-outs, including lease administrationand unit inspections• Organized and implemented resident events for the residents• Conducted property tours and provided detailed information regarding (available apts,amenities and lease terms)• Developed and implemented marketing strategies to attract future residents• Handled lease applications, negotiations and documentation paperwork

• Supported the mission by serving as Principal Scheduler for the Office of the AS-IA. Managed the day-to-day scheduling responsibilities and operations associated with the staff. Developed plans of action for managing conflicts and schedules for several lead officials while supporting short notice changes. Mitigated delays in travel or implemented alternate plans to maintain staff’s schedule.• Developed itineraries to synchronize to the AS-IA's and Office of AS-IA staff's travel timeline. Provided guidance to the AS-IA staff which requires a thorough knowledge of Department of the Interior (DOI) regulations, policies. Coordinated and anticipated all the ground transportation to secure the necessary vehicles in support of off-site meetings.• Provided staff support on matters coming before AS-IA principals for an advisory opinion or clearance. Conducted special assignments involving the selection, compilation, and summarization of data to be used in reports, meetings, and hearings before congressional committees, and briefings.• Reviewed correspondence for principal signature to assure that it is consistent with DOI policy and program positions and appropriate for supervisor's signature or surname.• Gathered information on a wide variety of issues and assembles and analyzes data for the supervisor. Developed new or modified work methods, records and files, management processes, procedures for administering program services, guidelines, and procedures, and automating work processes for administrative support of the supervisor and AS-IA.• Kept superiors informed at all times of the latest developments on matters that require his/her immediate and urgent attention. Coordinated agenda and invitations for regularly scheduled meetings and ad hoc meetings chaired by the supervisor.• Established the Certifying Officer appointment process and assign the appropriate permission levels to official personnel and travelers for their perspective role in the DTS hierarchy.

• Accepted and responded to incoming phone calls and emails from prospective residents.• Tracked and monitored certificates of insurance for residents.• Conducted credit check and rental history background checks using Yardi system.• Prepared leasing office paperwork.• Designed inreach and outreach activities for the community/residents.• Purchased and stock office supplies.• Received rental payments from tenants. • Managed online advertisement database.• Designed monthly resident new letters.• Managed monthly housekeeping inspections.• Utilized leasing software/database to maintain resident data.• Conducted daily inspections of the community.• Provided formal detailed documentation of findings following inspections.• Distributed company/community notifications via email or hardcopy. • Assisted with preparing vacant homes for new residents.• Conducted new resident orientations in addition to move-in/move-out inspections.

• Handled complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure a resolution. • Maniuplated data using excel and vlookups for price checks and edits.• Received phone calls from clients/customers and respond to inquiries.• Prepared and closeout cash registers for cashiers. • Workrf directly with store manager/ department managers to provide quality service and team member knowledge.• Managed community events to help enrich the customers experience or the corportation.• Prepared presentations for new advertised items.• Communicated directly with vendors, regional manager and team leads to track, resolve consumer issues and or concerns with products within the business.• Recommended and demonstrate cooking techniques to customers.• Managed product inventory control.• Tracked sales trends.

• Met and greeted customers.• Operated switchboard telephones.• Performed typing, word processing, filing and faxing. • Scheduled sales appointments.• Acted as a liaison between the client and insurance companies. • Managed invoices and close out accounts.• Utilized CCC and Rynolds & Rynolds systems to manage and manipulate data.• Worked directly with fnance office, Shop personnel and VP to provide quality delivery to clients and business partners of the brand.• Received customer payments via cash, check or credit card payment.• Assisted customer with complaints working with the appropriate department.• Prepared sales and service gasoline invoices for the accounting department.