Christopher Reeves Email & Phone Number

Grand Rapids, Mi

Grand Rapids Metropolitan Area

Whitehall, Mi

Technology Director for a 36 location franchisee, whose primary responsibility was to oversee all aspects of technology for the organization with geographical coverage across Michigan. Responsible for ensuring uptime and reliability of bother hardware and software in a 24-hour environment. Coordinated purchases, installation, and training for new initiatives, of then during multiple concurrent rebuilding and remodeling projects. Assessed, selected, and maintained relationships with multiple external vendors to negotiate contracts for all elements not handled in-house. Focused on maximizing ROI and benefits while balancing timeline and budget adherence including forecasting future technology reinvestment needs. Improved system usability by consulting with end-users to identify deficiencies and possible enhancements.

Whitehall, Mi

Utilized at multiple locations throughout the organization in various GM, Assistant, and Shift Manager roles to help facilitate improvements to both staff and guest experiences. Developed and implemented company policies and procedures to improve high standards of customer service and quality. Regularly preformed financial and inventory management audits. Ensured restaurant compliance with established safety and sanitation procedures as well as all Federal, State, and local regulations such as labor laws, wage and hour, etc. Oversaw teams of 30+ individuals across multiple shifts and dayparts.