Christopher Retz Email & Phone Number

Towson, Md

Assist in the management and maintenance of IT infrastructure solutions for Cornerstone and corporate clients. Assist in development of Cornerstone solution offerings and sales pursuit of opportunities. Develop project scope, activity duration estimates, and formal agreements to support client engagements. Work with a team in developing and implementing solutions on client sites and work effectively with other Cornerstone, client, and outside resources for successful project delivery within schedule, budget, and quality requirements. Assist in the development and implementation of procedures necessary to ensure implementations and environments operate at peak efficiency. Work with Clients, Sales, Support and Development groups to ensure solutions meet reliability, security and functional requirements. Collaborate with appropriate staff to ensure quality customer documentation.

Baltimore, Maryland

Systems Engineer for newly started Managed Information Technology Services. Conduct Network Assessments for new clients to develop solutions to bring them onboard as a new MITS client. Monitor the daily tasks of the MITS department and its customers to ensure proper operation and reliability of our services. Perform projects for clients as well as performing the onboarding process of new clients to our Managed IT Solution.

Systems AdministrationEngineering Solutions to issuesInstallation of core networking for sitesHelpdesk Issue resolution

Helpdesk ResolutionEngineer solutions to problemsCore Network installationsServer managementPro-Active maintenance

Imaging and preparing workstations for new users and lifecycle replacements.Physically moving users to new areas of the buildings.

Associate Of Applied Science, Computer Network Management

Education record