Over a decade of experience in IT support, problem management and security, specializing in ecommerce and web applications. Currently a security analyst, coordinating efforts across continents—from the US to the UK, Australia, and India. This role draws on my background in business support analysis, problem management, and my skill in clear communication.I'm SSCP certified by ISC2 and apply this expertise to risk management, access control, security operations, incident response and recovery, and systems security. My experience covers the SDLC, e-commerce, and the nuances of change management.Comfortable with a range of IT tools and platforms; colleagues know me for my problem-solving abilities and a straightforward approach to communication and customer service. I value being organized and paying close attention to detail in my work.