• Owner and operator of a small eBay business specializing in classic video games• Responsible for all functions of the business including managing inventory, photographing items for sale, creating item listings, and communicating with buyers to answer inquiries and resolve issues• Maintain all business records as well as prepare and submit required tax filings• Earned a Top Rated seller level from eBay as of June 2019

• Worked as part of a team to receive and sort merchandise• Utilized strong attention to detail to stock items quickly and accurately• Secured high-dollar merchandise per store asset protection procedures

• Performed quality checks on finished goods to ensure customer standards were met• Verified that equipment was functioning and that line leads were following proper procedures and reported any irregularities to management• Completed periodic safety checks within the production area

• Worked as part of a team to receive and sort merchandise• Utilized strong attention to detail to stock items quickly and accurately• Secured high-dollar merchandise per store asset protection procedures• Awarded Team Member of the Month multiple times for high overall job performance and success at cross-training in multiple roles

• Resolved routine and complex technical issues with internet and cable television service• Assisted front-line representatives as part of floor support staff and communicated directly with customers and management to resolve escalated issues• Maintained patience and composure even when dealing with difficult customer situations• Built Excel reports used by site management to track performance metrics for floor support team• Assembled a job aid for preparing reports and presented it to management from several sites