Christopher Riehl Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma, United States

Acted as liaison between the company and clients to provide superior customer service.Ensured appropriate actions are taken to resolve client account questions, billing issues, cancellation requests, and order inquiries.Interacted with customers to provide informative support and tailored recommendations about products and services.Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Escalated complex issues to the appropriate team to ensure rapid support and customer satisfaction.Conducted coaching sessions within the department and assist coworkers and teams to implement new methods to successfully meet and exceed sales goals.

Las Vegas, Nevada, United States

Demonstrated exceptional customer service skills by providing personalized assistance and product recommendations to customers.Collaborated with team members to achieve store sales goals, participating in team meetings and sharing best practices to drive overall sales performance.Maintained inventory and stock.Promoted credit programs and incentives.

Las Vegas, Nevada, United States

Demonstrated exceptional customer service skills by providing personalized assistance and product recommendations to customers.Built and maintained strong customer relationships through effective communication, follow-up, and after-sales support, resulting in a high rate of customer satisfaction and repeat business.Utilized product knowledge and understanding of customer needs to upsell and cross-sell additional products.Prepared customized wardrobes for local, out of state, and international clientele.

Las Vegas, Nevada, United States

Represented the brand as a knowledgeable and enthusiastic ambassador, promoting fragrance products at various events, trade shows, and retail locations.Engaged with customers to provide personalized fragrance consultations, educating them on the brand's products, ingredients, and benefits.Assisted in inventory management tasks, including receiving and stocking merchandise, conducting regular stock checks, and ensuring accurate inventory records; addressed supply chain issues.Consulted with buyers/suppliers to determine the projected demand for products.Tracked sales and productivity.Built and maintained strong relationships with customers, fostering brand loyalty and driving sales through effective communication and follow-up.Assisted in visual merchandising efforts, ensuring attractive and eye-catching displays that effectively showcased the brand's fragrances.Actively participated in product training sessions to stay updated on the latest features, benefits, and selling points, ensuring accurate and persuasive product presentations to customers.Maintained and promoted two luxury fragrance counters in a 5 Diamond resort environmentCompleted quarterly forecasting and monthly financial reviews.Collaborated with account executives and marketing specialists to market products and services.

Associate'S Degree(Partial), Music

High School Diploma