• Acting Supervisor.• Report writing.• Drafting a training manual for the Customer Support Department.• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.

• Extensive work on Pastel• Checking information and prices as per quotations.• Addressing customer queries and finding solutions.• Creating and following up on account details for new clients.• Creating quotations and detailed reports for clients.• Liaising with representatives in order to collect debt, create new accounts, create quotations or receive new information from clients.• Effective communication with clients to collect debt.• Scheduling collections of goods to be serviced.• Resolving IT complaints and ensuring all computer systems run smoothly.• Creation of new email addresses as required for new staff.• Ensuring creditors are paid on time and that statements balance with the cashbook.• Training of staff on new programmes and maintenance of IT hardware and software.• Filing of documents and paperwork related to employees and clients.• Responsible for petty cash and transactions made with clients.

• Capturing and creating new accounts on the internal system.• Stocktaking and checking of returned goods.• Cleaning of DVDs and CDs.• Working on a cash register and dealing with cash and card transactions.• Manual invoicing of goods and services.• Receiving and checking of stock.• Issuing penalties and calling for overdue returns.• Building relationships with clients and informing clients of new products and special offers.

•Calling of clients and correctly capturing details from an online database.•Routing relevant nurses to clients and liaising with both clients and nurses to ensure satisfactory services.•Monthly analysis of spreadsheets and ensuring all essential data is present and correct.•Making daily follow-up calls and e-mails to nurses and or clients to ensure all appointment details are correct and to serve as a reminder of said appointments.•Checking of paperwork before sending it to insurance companies to ensure all needed information is present.

• Working in at various venues and in groups to handle restaurant services.• Managing two sections of a restaurant effectively by providing punctual and friendly service to customers.• Taking orders and assisting the chef to prepare food as per order.• Assisting the manager in preparing the menu card as well as the price list.• Providing effective supervision of all food and beverage services at certain events.• Preparing receipts and collecting payments from the customers.• Assisting customers in menu determinations.• Serving dishes at tables according to order.• Assisting the manager to clean and close the restaurant after hours.• Attending monthly staff meetings and training sessions.• Presenting menus and answering questions about items(making recommendations upon request).• Greeting new customers and escorting them to their tables.• Ensuring that customers enjoy their meals-taking actions to correct any issues if needed.