Christopher Rignoli Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Burlington, Massachusetts

SUPPORT ENGINEER (and Trainer) (October 2015 - December 2016)Due to the significant growth in marketplace that HighRoads is experiencing, the Support Engineer role will act as a bridge between customers and cross operational departments.Additional responsibilities include:Development and maintenance of a subset of end user training material.Active participation in user acceptance and sandbox testing.Provide guidance to Senior Support Specialists and Support Specialists as point person for end user issue escalation.Assist in the development and documentation of delivery methodology, practical exercises and use cases.Research and resolve all account access issues and system notification issues.Travel when necessary to provide on site end user training.SENIOR SUPPORT SPECIALIST (June 2015 - October 2015)Promotion to Senior Support Specialist brings on additional responsibilities to the Support Specialist role:Prepare and/or post internal weekly reports, call activity reports and SLA reports.Set up training environments by creating new events used to provide vendor UI training sessions.Proficiency in HighRoads desktop tools as deemed appropriate for leveraged model and support tasks.Provide guidance to Support Specialists.Run and deliver ad-hoc audit and/or permissions reports.Proficiency in delivering client specific workflow training.SUPPORT SPECIALIST (July 2014 - June 2015)Efficiently respond to technical assistance requests for all end users, including coworkers, vendors, and clients.Research and resolve all account access and system notification issues.Conduct training and webinars on a variety of product specific topics.Develop and maintain vendor protocols and procedures throughout training and document instructions for future use.Troubleshoot client/vendor inquiries regarding system usage during the bidding process for healthcare plans.

Burlington, Massachusetts

BUSINESS ANALYST (August 2016 – October 2017)Collaborate in bi-weekly sprint planning, prioritization and management of product backlog using JIRAPerform weekly functional testing on newly developed productsDevelop and document concept documents, user stories, acceptance criteria, test cases, and new feature implementation user guidesWork closely with Product Management, Software Developers, IT and QA to ensure client business requirements are met and product roadmap feature priorities are delivered and deployed on time

Salisbury, Massachusetts

Manage hiring decisions and training of all dining room employees.Supervise a team of 12 employees working in the dining room setting.Ensure that the daily workings between the dining room and kitchen run efficiently while maximizing customer satisfaction and turn over.Maintain a positive attitude when dealing with customer complaints.

Salisbury, Massachusetts

Provide quality customer service in a fast paced restaurant environment by placing and serving food orders in an efficient manner.Utilize strong interpersonal skills when working with both employees and customers.

Haverhill, Massachusetts

Respond to emergency calls to provide rapid in-field treatment at a Basic level and transportation of patients to a higher level of medical care. Successfully stabilize and manage patients who are suffering from both life-threatening and non-life threatening emergencies.Quickly assess each scene to make important decisions regarding patient care in a high stress environment.Communicate detailed patient information effectively between multiple emergency care agencies.Consistently maintain a goal response time of 6 minutes or less.

South Hampton, New Hampshire

Excelled in providing quality lawn and yard maintenance at a professional level.Demonstrated a consistent ability to work independently when given a task to complete.Maintained regular upkeep for yearly contracted clients.