Christopher Robb Email & Phone Number

Welcoming, communicating and serving customers from all walks of life during their flights. I worked to build rapports with customers from various cultures, backgrounds and statures in order to deliver world renowned first class service. I strived to maintain and support, through my own delivery and communication, the reputation of the nation’s leading Superbrand company. I maintained a professional and high standard of customer service, whilst effectively maintaining a strong level of safety… Show more Welcoming, communicating and serving customers from all walks of life during their flights. I worked to build rapports with customers from various cultures, backgrounds and statures in order to deliver world renowned first class service. I strived to maintain and support, through my own delivery and communication, the reputation of the nation’s leading Superbrand company. I maintained a professional and high standard of customer service, whilst effectively maintaining a strong level of safety and security awareness. Show less

London Heathrow Airport, England, United Kingdom

Delivering world class customer service training to new and existing cabin crew, preparing them and making sure they are proficient for the next stage in their careers. The role demands a lot of coaching and leadership to improve and expand the skills of cabin crew that are necessary to progress within their roles. This role involves a strong grasp of time and people management. This role involves managing a team of up to 20 people at a time, and performance management is a key factor in the… Show more Delivering world class customer service training to new and existing cabin crew, preparing them and making sure they are proficient for the next stage in their careers. The role demands a lot of coaching and leadership to improve and expand the skills of cabin crew that are necessary to progress within their roles. This role involves a strong grasp of time and people management. This role involves managing a team of up to 20 people at a time, and performance management is a key factor in the day-to-day. Show less

London, England, United Kingdom

Working in a high-volume office call centre, speaking to French and English customers in their native languages, and selling high-end holiday packages to customers interested in the Club Med experience. Extensive product knowledge and selling techniques were necessary for this role, as well as personal organisation, and inter-departmental communication and collaboration to find the best deals in order to sell the products. A vital part of this role was effective and professional written and… Show more Working in a high-volume office call centre, speaking to French and English customers in their native languages, and selling high-end holiday packages to customers interested in the Club Med experience. Extensive product knowledge and selling techniques were necessary for this role, as well as personal organisation, and inter-departmental communication and collaboration to find the best deals in order to sell the products. A vital part of this role was effective and professional written and verbal communication. Liaising with various prospective and existing customers, dealing with queries and solving problems were all essential to succeed in the procurement of sales. Clients would vary from large business retreat bookings, to family holiday travellers – so adaptability to and awareness of differing client needs and desires was a key skill to succeed in this role. Show less

Derby, England, United Kingdom

Multiple account management, involving various communication styles; such-as cold-calling to prospect customers, dealing with new and existing customer enquiries and orders via telephone and making external visits to current and potential customers. I worked managing a team of 5 sales professionals to set monthly targets, performance-management based on sales and communication practices, and supervising office relations whist overseeing customer activity and interactions. On a day-to-day basis,… Show more Multiple account management, involving various communication styles; such-as cold-calling to prospect customers, dealing with new and existing customer enquiries and orders via telephone and making external visits to current and potential customers. I worked managing a team of 5 sales professionals to set monthly targets, performance-management based on sales and communication practices, and supervising office relations whist overseeing customer activity and interactions. On a day-to-day basis, I was copy writing, running marketing campaigns through direct mail and social media, managing the website and social media accounts and PR. Show less

Working in an office environment, using specific computer systems for data entry and analysis. Clearance for cheques and balancing accounts, organising and sorting through paperwork, and assigning correct documents to appropriate files.

Working with French students and teachers to aid in the education of the English language. Responsibilities included working with groups of students in an educational environment, lesson planning and the handling of personal classes.

Ba Jt Hons, French And Communications Studies, Second Class Honours: Division One With Distinction In Spoken French

Education record