Christopher Robinson Email & Phone Number

Charleston, SC, US

Hargray CommunicationsClient Services manager, January 11th, 2021 to dateResponsible for overall account management and revenue growth for an existing base of Carrier & Wholesale accounts. Duties include developing relationships with customers, revenue growth and retention. Create and implement a process improving the velocity and automation of Carrier.

1272 Winchester Dr, Charleston SC 29407

• Participated in multiple company/system migrations. For many years I was the only person responsible for updating vendor cost database(s) housing all circuit access types, costs, and availability as well as type two.
• Trained staff on standardized updating process and later focused on downstream quoting systems. Created new business requirement documents for enhancements to support monthly quote system releases.
• Established UAT and regression testing (coordinated with internal and external system developers, product owners, and internal Agile process teams). Demonstrated business value, cost savings, and sales experience.

Greenville, SC

Customer Circuit Provisioning. Worked as one of only two people in Dedicated Circuit department. Ordered all circuits, frame relays, and ADSL. Served as sole after-hours troubleshooter department regarding service circuits and customer issues. Aided IT department, routed TF, audited vendor invoices, and trained Access Point Provisioning following purchase.