Hargray CommunicationsClient Services manager, January 11th, 2021 to dateResponsible for overall account management and revenue growth for an existing base of Carrier & Wholesale accounts. Duties include developing relationships with customers, revenue growth and retention. Create and implement a process improving the velocity and automation of Carrier quoting, thus reducing manual quotes by 40%, Develop a standardize template for Carrier Quarterly Business Reviews (QBRs) and participate in conducting QBRs with our top 10 customersImproving the velocity and automation of Carrier order entry and project tracking, thus reducing the time it takes to enter orders and manage projects by 40%:

Participated in multiple company/system migrations. For many years I was the only person responsible for updating vendor cost database(s) housing all circuit access types, costs, and availability as well as type two vendor data (including WIN ILEC, Fiber, NN CLEC EoC, fixed wireless, type two vendor Ethernet, UNE/EEL/SPA T1s with internal Switch DyIP/Voice, EoDS1 availabilities, and UNE-P/POTS).Developed, Created and maintained internal Unily/SharePoint sites for three other departments utilizing vendor/cost data internally.• Trained staff on standardized updating process and later focused on downstream quoting systems. Created new business requirement documents for enhancements to support monthly quote system releases.• Established UAT and regression testing (coordinated with internal and external system developers, product owners, and internal Agile process teams). Demonstrated business value, cost savings, and sales experience benefits.* Additional Windstream experience: Provided quotes for our Carrier/wholesale team, Was the only person providing CLEC Network quotes, also large End User RFP’s and our international end-user Quoting, Provisioning Circuits for our Network and end-users and worked with Line Cost Audit to accrue/dispute Vendor invoices.

Customer Circuit Provisioning. Worked as one of only two people in Dedicated Circuit department. Ordered all circuits, frame relays, and ADSL. Served as sole after-hours troubleshooter department regarding service circuits and customer issues. Aided IT department, routed TF, audited vendor invoices, and trained Access Point Provisioning following purchase by Efficy Group, Inc.