The year 2020 has been one of the most impactful times in our present history. Our entire planet was affected by this pandemic and changed everyone ones life. From a single person to a nationwide business, everyone had to change the way they lived and operated. During these dire times, Synergi Partners made amazing efforts to build an amazing team of Experts and push through to help businesses identify state and federal-funded programs that would inject additional cash flow into their P&L. As a Senior Account Executive, I made sure to stay available at all times to help hundreds of businesses and worked diligently so that each and every one of those companies could have access to every program available to help mitigate some of the impacts that this pandemic was causing. We strive on making sure businesses are eligible and they can participate with the peace of mind that they made the right decision, and enjoy the benefits of multiple programs available for them.

As a claim examiner my main responsibility is to provide a quick and effective resolution to our insurers while providing and elevating our customer service. This take a keen eye and absolute focus on understanding the elements of our Dwelling policy and its entries. This helps maintain standards in compliance and identifying the correct action for our insurers. These are some of the responsibilities I uphold:-Review, evaluate and processes insurance claims and make recommendations for resolution.-Examine Insurance claim investigated by insurance adjustersStudy reports created by adjusters and similar claims to determine the extent of insurance coverage and validity of claims-Determine settlement according to the organizations practices and produces-Provide additional support to other areas like customer service, reconsideration department, claims, etc.

As an account executive/Performance Leader I had the opportunity to help maintain or extend existing customer accounts and develop new accounts. I had the role of sales representative, account manager and offer high-level leadership to my clients. With my dynamic personality and high performing experience, I help growth unfound revenue through the frontlines. Managing a client book took effort, dedication and above all loyalty to each brand. Elevating the standards and leading employees into success was my priority. Setting guides that would evolve each role was key element in my role. These elements known as Positive attitude, Product Knowledge and Presentation Style help identify the write candidates for the correct role. Through the Right Action I saw the motivation and expectation to create the Right Environment and help set the rhythm to have the Right Fit. This blueprint helped our teams see their potential and these would transcend into unequivocal bottom-line results.Among other expectations and duties:• Create detailed business plans to facilitate the attainment of goals and quotas• Manage the entire sales cycle from finding a client to securing a deal• Unearth new sales trend opportunities through networking and turn them into long term partnerships• Present products to prospective clients• Provide professional after-sales support to enhance the customers’ dedication• Remain in frequent contact with the clients in your responsibility to understand their needs• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation• Negotiate agreements and keep records of sales and data

-Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.-Ensure all Service Experience, Cash Room and Communications procedures are handled in an accurate and timely manner.-Plan, prepare, and execute a business plan to achieve department goalsa. Communicate training needs, areas of opportunities and progress to store manager and regional service experience manager in a timelymanner to enhance future development of tools and processesb. Identify, prioritize and communicate department responsibilities to achieve resultsc. Take initiative to find resources and methods and delegate effectively to reach expected milestonesd. Partner with department managers and store manager to plan, execute and support major eventse. Manage financial aspects and budgets to drive efficiencies and continuous improvement within the organization.

The Beauty Leader position is to understand the levers and indicators that affect the Sephora business and coach their team to deliver an amazing shopping experience for their clients. Responsible for leading our team – Leading people before and know how important it is to: a) provide our team frequent coaching / feedback, b) focus on differentiating performance across team members, c) empower our team to take control and make good decisions, d) set expectations with our team on what needs to be done and what successful performance looks like, e) find ways to motivate our team to do the best work of their lives, and f) sincerely recognize each and every team member for their individual contribution to the store’s success. Responsible for analyzing business performance – I know the numbers. I know what they mean and what affects them on a daily basis. Reviewing reports and any other information that can help me to better understand how and why of our business performs the way it does – and then take action to make a difference. Supports Talent Management process – Actively search for talent for our store. Very quite comfortable hunting for great talent in the market and approaching them about opportunities. Responsible for assisting clients – Love interacting with new people as well as greeting old friends that come back into the store to find something new. • Supports the execution of the monthly animation – Walk the floor with the team and other leaders in the store to plan for the upcoming design and set for new merchandise. Very well prepared to provide direction to supporting teams to ensure the client is going to have an engaging shopping experience. • Responsible for making visual merchandise decisions. • People Skills – Outgoing and have no problem striking up a conversation with complete strangers. •Business Analytics• Passion for Retail

Provides customer service through direct sales management leadership of the Cosmetic department. Leads and participates in customer service and sales activities to achieve Cosmetic department sales and profit objectives; ensures all merchandising and store environment plans are fully implemented, store events effectively executed, and customer service is of the highest standard possible within the Cosmetic department. Coaches, develops and motivates Cosmetic associate to achieve productivity standards.

-Manage the execution of annual sales plans by brand for the region to include sales, market share, and demonstration objectives.-Drive retail sales at the store level.-Build in-store relationships with all levels of management and selling teams.-Develop a Special Events calendar and implement, along with merchandising objectives, with in-store selling teams.-Sell company programs to store management and receive support for execution of our company -Sales and Marketing and Events calendars.-Recruit, train, motivate, and develop our people; our company's greatest asset.-Educate our selling teams and account sales staff about the company's goals, visual merchandising directives and product knowledge.-Formally review job performance for all employees annually.-Provide ongoing feedback and coaching to Beauty Advisors.