As a Senior Subrogation Specialist at Liberty Mutual Insurance, I successfully managed and recovered moderately complex subrogation cases with a high level of expertise and attention to detail. Utilizing my strong analytical skills, I conducted thorough investigations to identify subrogation prospects and evaluate their potential for recovery. Through effective negotiation techniques and clear communication, I achieved impressive settlements with responsible parties, their insurance carriers… Show more As a Senior Subrogation Specialist at Liberty Mutual Insurance, I successfully managed and recovered moderately complex subrogation cases with a high level of expertise and attention to detail. Utilizing my strong analytical skills, I conducted thorough investigations to identify subrogation prospects and evaluate their potential for recovery. Through effective negotiation techniques and clear communication, I achieved impressive settlements with responsible parties, their insurance carriers, or legal counsel. I consistently exceeded expectations by recovering 92% of monies paid on settled claims, demonstrating my exceptional ability to maximize recovery efforts. With a keen understanding of the legal and regulatory landscape, I ensured compliance with statutes and regulations while providing timely updates to policyholders, vendors, and agents. My experience in subrogation has honed my problem-solving capabilities and enhanced my strategic thinking, enabling me to deliver outstanding results in this demanding field. Show less

As a Senior Claims Customer Care Representative at Liberty Mutual Insurance, I played a pivotal role in providing exceptional customer service and ensuring the satisfaction of policyholders. With a focus on attention to detail and clear communication, I addressed a wide range of customer inquiries, both general and account-specific, with efficiency and accuracy. Using critical thinking and problem-solving skills, I analyzed individual contributor metrics and key performance indicators to… Show more As a Senior Claims Customer Care Representative at Liberty Mutual Insurance, I played a pivotal role in providing exceptional customer service and ensuring the satisfaction of policyholders. With a focus on attention to detail and clear communication, I addressed a wide range of customer inquiries, both general and account-specific, with efficiency and accuracy. Using critical thinking and problem-solving skills, I analyzed individual contributor metrics and key performance indicators to identify trends and opportunities for enhancing business results. I actively contributed to quality reviews, delivering effective feedback and facilitating coaching sessions to support the professional development of team members. Collaborating closely with cross-functional teams, I successfully supported various projects, leveraging my organizational and project management skills to develop and implement effective solutions. As a valuable member of Liberty Mutual's Wildfire defense team, I demonstrated a commitment to community service and actively contributed to the enhanced capture steps of "First Notice of Loss" claims. Through my tenure as a Senior Claims Customer Care Representative, I consistently delivered outstanding service, fostering positive relationships with policyholders and colleagues, while ensuring the efficient and accurate processing of claims. Show less

As a Member Sales & Service Vacation Guide at RCI (Resort Condominiums International), I excelled in providing top-notch customer service and delivering unforgettable vacation experiences. Maintaining a consistently high level of customer satisfaction, I earned an outstanding customer service rating of 9.7 out of 10. With strong interpersonal skills and a customer-centric approach, I effectively addressed general and account-specific customer inquiries, providing clear and concise information… Show more As a Member Sales & Service Vacation Guide at RCI (Resort Condominiums International), I excelled in providing top-notch customer service and delivering unforgettable vacation experiences. Maintaining a consistently high level of customer satisfaction, I earned an outstanding customer service rating of 9.7 out of 10. With strong interpersonal skills and a customer-centric approach, I effectively addressed general and account-specific customer inquiries, providing clear and concise information to meet their needs. Employing critical thinking and problem-solving skills, I updated customer account information accurately and efficiently, ensuring data integrity. Working in a fast-paced, high-volume call center environment, I mastered the art of multitasking, contributing to increased company production and sales. Notably, I utilized my analytical skills to measure the effectiveness of Senior Call Center Representatives by creating visuals using real-time call center data. These insights enabled me to evaluate their coaching and training efforts, optimizing performance and enhancing the overall customer experience. My experience at RCI showcased my exceptional communication skills, attention to detail, and ability to thrive in a dynamic and customer-focused setting. Show less

Consistent career progression: Customer Associate | Footwear Department Manager | Associate Manager | Assistant Store Manager