Taking phone calls, assisting customers, solving customer complaints, placing orders, scheduling appointments, and following up on outbound calls.

Assist the store manager in the daily business operations of a retail store and consistently meet sales goals. Driving store revenue by building strong relationships and providing excellent customer support.Train staff on how to drive sales through consistent development of product knowledge, upselling and customer service standards.Ensure consistent execution of the company's marketing and visual presentation.

Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching.

Providing direction and feedback to workers, scheduling employee shifts and duties; training and coaching new employees; inspecting equipment and detecting any defects; checking cash drawers; preparing bank deposits; addressing customer and employee issues; resolving conflicts; training and coaching new employees; and fostering a positive work environment.