Christopher Royster Email & Phone Number

Ashburn, VA, US

Washington DC-Baltimore Area

Washington DC-Baltimore Area

• Successfully distributed 60 Dell 5421 laptops for the pilot laptop deployment.
• Successfully distributed 70 Microsoft Surface Go devices to executive employees.
• Managed 2 direct reports, providing guidance and supervision.
• Managed 12 surge team members for the Dell 7430, 5470, and 5430 laptop deployment for FCC government and contract employees.
• Created a master spreadsheet to maintain inventory records of GFE (Government Furnished Equipment) laptops.
• Provided technical support to over 2,000 government employees and contractors at the FCC, ensuring their IT needs were met efficiently and effectively.

Washington D.C. Metro Area

• Provide technical support to over 2,000 government FCC employees.
• Troubleshoot desktop and laptop equipment problems and provide solutions for incidents affecting over 2000 users.
• Reimage desktops and laptops for new users and clean infected computer equipment of viruses and malware.
• Offer mobile phone support, including troubleshooting and new setup.
• Collect desktop and laptop equipment for de-provisioning to asset management.
• Wipe hard drives from international laptops after traveling abroad and re-image

Washington D.C. Metro Area

• Dynamic professional with a proven track record in delivering exceptional technical support to a diverse range of government EPA employees. Highly skilled in troubleshooting and resolving desktop and laptop equipment.
• Troubleshoot desktop and laptop equipment problems for over 5,000 users, ensuring timely resolution and minimal disruption to workflow.
• Re-image desktops and laptops for new users.
• Clean infected computer equipment of viruses and malware.
• Provide comprehensive mobile phone support, including troubleshooting issues and setting up new devices.
• Collect desktop and laptop equipment for asset management during the de-provisioning process.

West Trenton, NJ

• Responsibilities:
• Provide comprehensive network infrastructure support to 30,000 employees through the Garden State Network, addressing telecommunications and computer hardware needs.
• Act as the initial point of contact during the earliest and busiest shift of a 24/7 Call Center, handling 40-60 daily calls. Effectively troubleshoot and resolve a wide range of network, application, server, desktop.
• Delegate LAN service tasks exceeding scope to the WAN team and external vendors, ensuring timely resolution and meeting client requirements through effective coordination and follow-up.
• Maintain an exceptional one-hour response time for all trouble tickets, consistently earning outstanding performance ratings.
• Uphold a culture of excellent customer service within the Office of Information Technology (OIT), fostering open and effective communication with both internal and external end users.

Westampton, NJ

• Responsibilities:
• Upgraded the computer system for a 600-employee, multi-site financial services firm. This involved the purchase and installation of 40 new PCs, ensuring proper connectivity, implementing secure lock-down measures, and.
• Handled 20 to 25 calls per day, addressing a wide range of technical issues. This included routine tasks like password resets and lock-outs, as well as more complex problems such as parts replacements and.
• Streamlined setup and installation processes by cleaning, installing, and configuring operating systems, adding necessary programs and applications, and utilizing ghost copying to replicate images. This resulted in a.
• Conducted repairs on desktops and laptops, performed server backups, and configured and disabled phone extensions as required.
• Provided phone-based help desk support for offices located in Florida, Canada, and Las Vegas, ensuring prompt and effective assistance to remote employees in these locations.

• Responsibilities:
• Managed and maintained computer and telecommunication systems for an education management organization operating charter schools in Colorado, Washington, DC, Pennsylvania, Delaware, Michigan, and New York.
• Provided comprehensive support for servers, routers, switches, computers, and accessories across six charter schools located in Dover, DE, Harrisburg, PA, Coatesville, PA, and Philadelphia, PA. Supported over 200 end.
• Successfully rebuilt a critical server within a day and a half, which contained essential data such as email, test scores, evaluations, and more. Restored full functionality on the same day and enhanced the server with.
• Selected to travel to Michigan to set up six new schools within a tight timeline of one month. Performed various tasks, including replacing disk drives and hard drives, resolving connectivity issues, and conducting.
• Installed software and hardware for the schools' computer equipment, troubleshooting PC's, laptops, and printers. Utilized Ghost imaging to re-image computers for use. Configured and connected desktops and printers to.