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Highly skilled and experienced IT Technician with a proven track record of over 15 years in delivering exceptional technical support. Specializing in troubleshooting and maintaining Local and Wide Area Networks, as well as repairing desktops, laptops, and servers. Proficient in efficiently resolving connectivity, application, and setup issues through various communication channels, including phone, email, and remote desktop support. Demonstrated expertise in utilizing Remedy Helpdesk, Track It, and Service Now helpdesk systems to optimize operations and enhance efficiency. Committed to consistently delivering prompt and effective solutions, resulting in high levels of customer satisfaction. Holds an Associate's degree in Computer Information Systems from Ivy Tech Community College and possesses A+ certification, showcasing proficiency in computer hardware and software troubleshooting.Technical Proficiencies:• Operating Systems: Windows 7-10• Email Platforms: Exchange• Helpdesk Systems: Remedy, Track It, Service Now• Office Suites: MS Office 2003 - Office 365• Certification: In progress - ITIL certification, demonstrating knowledge of IT service management best practices.By leveraging my extensive experience, technical expertise, and commitment to customer satisfaction, I am well-equipped to provide outstanding IT support and contribute to the success of your organization.
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It Generalist 3GovcioAshburn, Va, Us -
It Generalist 3Govcio Sep 2023 - PresentWashington Dc-Baltimore Area -
Hardware Support Team Lead At FccBelcan Jan 2022 - Jun 2023Washington Dc-Baltimore Area• Successfully distributed 60 Dell 5421 laptops for the pilot laptop deployment.• Successfully distributed 70 Microsoft Surface Go devices to executive employees.• Managed 2 direct reports, providing guidance and supervision.• Managed 12 surge team members for the Dell 7430, 5470, and 5430 laptop deployment for FCC government and contract employees.• Created a master spreadsheet to maintain inventory records of GFE (Government Furnished Equipment) laptops.• Provided technical support to over 2,000 government employees and contractors at the FCC, ensuring their IT needs were met efficiently and effectively. -
Tier 2 It TechnicianEcs Nov 2018 - Feb 2022Washington D.C. Metro Area• Provide technical support to over 2,000 government FCC employees.• Troubleshoot desktop and laptop equipment problems and provide solutions for incidents affecting over 2000 users.• Reimage desktops and laptops for new users and clean infected computer equipment of viruses and malware.• Offer mobile phone support, including troubleshooting and new setup.• Collect desktop and laptop equipment for de-provisioning to asset management.• Wipe hard drives from international laptops after traveling abroad and re-image• Decom hard drives from laptops and desktops after system is at end of life.• Collect desktop and laptop equipment for de-provisioning to asset management.• Set up and install local and network printers, as well as provide troubleshooting support.• Move and install computer equipment, such as laptops, desktops, and printers, to various locations throughout the FCC.• Perform installation and support for various software, including Windows 7 through 10, Office 365, Lotus Notes, and web browsers. -
Tier 2 It Technician For Dell FederalDell Apr 2015 - Oct 2018Washington D.C. Metro AreaDynamic professional with a proven track record in delivering exceptional technical support to a diverse range of government EPA employees. Highly skilled in troubleshooting and resolving desktop and laptop equipment issues, providing mobile phone support, managing asset de-provisioning, setting up and troubleshooting printers, and facilitating the installation and support of various software applications. Committed to delivering high-quality service and ensuring optimal performance for over 5,000 users.Key Responsibilities:• Troubleshoot desktop and laptop equipment problems for over 5,000 users, ensuring timely resolution and minimal disruption to workflow.• Re-image desktops and laptops for new users.• Clean infected computer equipment of viruses and malware.• Provide comprehensive mobile phone support, including troubleshooting issues and setting up new devices.• Collect desktop and laptop equipment for asset management during the de-provisioning process.• Efficiently set up and install local and network printers, offering troubleshooting assistance when necessary.• Manage the relocation and installation of computer equipment, including laptops, desktops, printers, and other peripherals, across various locations within the EPA.• Install and provide support for a wide range of software applications, including Windows 7, Office 2013, Lotus Notes, and web browsers. -
Computer AnalystState Of New Jersey Office Of Information Technology Nov 2011 - Apr 2015West Trenton, NjResponsibilities:• Provide comprehensive network infrastructure support to 30,000 employees through the Garden State Network, addressing telecommunications and computer hardware needs.• Act as the initial point of contact during the earliest and busiest shift of a 24/7 Call Center, handling 40-60 daily calls. Effectively troubleshoot and resolve a wide range of network, application, server, desktop, and telecommunications issues for onsite and remote employees.• Delegate LAN service tasks exceeding scope to the WAN team and external vendors, ensuring timely resolution and meeting client requirements through effective coordination and follow-up.• Maintain an exceptional one-hour response time for all trouble tickets, consistently earning outstanding performance ratings.• Uphold a culture of excellent customer service within the Office of Information Technology (OIT), fostering open and effective communication with both internal and external end users.• Facilitate the expansion of New Jersey's statewide network, enabling the seamless delivery of web-based applications to government entities and citizens at the state and local levels. Notably focus on the Department of Motor Vehicles, Department of Labor, and law enforcement agencies.• Serve as a liaison between vendors and clients, ensuring efficient processing and completion of telecommunication requests.• Successfully resolved a critical agency-wide failure of the DMV system, engaging vendors, internal experts, and leadership. Sustained open lines of communication with all stakeholders until circuits, applications, hardware, and connectivity issues were fully resolved.• Foster customer loyalty towards OIT and preferred IT solutions partners, actively promoting the values of digital services, domestic preparedness, disaster recovery, diversity, and domestic outreach. -
Help Desk TechnicianPhillips & Cohen Associates Jan 2009 - Sep 2011Westampton, NjResponsibilities:• Upgraded the computer system for a 600-employee, multi-site financial services firm. This involved the purchase and installation of 40 new PCs, ensuring proper connectivity, implementing secure lock-down measures, and conducting thorough testing. Additionally, decommissioned and removed the 40 desktops that were being replaced.• Handled 20 to 25 calls per day, addressing a wide range of technical issues. This included routine tasks like password resets and lock-outs, as well as more complex problems such as parts replacements and troubleshooting remote access.• Streamlined setup and installation processes by cleaning, installing, and configuring operating systems, adding necessary programs and applications, and utilizing ghost copying to replicate images. This resulted in a 60% reduction in setup and installation time.• Conducted repairs on desktops and laptops, performed server backups, and configured and disabled phone extensions as required.• Provided phone-based help desk support for offices located in Florida, Canada, and Las Vegas, ensuring prompt and effective assistance to remote employees in these locations. -
It Support TechnicianMosaica Education, Inc. Oct 2003 - Nov 2008Responsibilities:• Managed and maintained computer and telecommunication systems for an education management organization operating charter schools in Colorado, Washington, DC, Pennsylvania, Delaware, Michigan, and New York.• Provided comprehensive support for servers, routers, switches, computers, and accessories across six charter schools located in Dover, DE, Harrisburg, PA, Coatesville, PA, and Philadelphia, PA. Supported over 200 end users per school, ensuring smooth operations and addressing any technical issues.• Successfully rebuilt a critical server within a day and a half, which contained essential data such as email, test scores, evaluations, and more. Restored full functionality on the same day and enhanced the server with additional features by the middle of the second day.• Selected to travel to Michigan to set up six new schools within a tight timeline of one month. Performed various tasks, including replacing disk drives and hard drives, resolving connectivity issues, and conducting thorough system testing. Supported 150 PCs and 45 laptops to ensure a seamless start for the new schools.• Installed software and hardware for the schools' computer equipment, troubleshooting PC's, laptops, and printers. Utilized Ghost imaging to re-image computers for use. Configured and connected desktops and printers to the network, whether wired or wireless. Set up email accounts, managed password resets, and created usernames for users.
Christopher Royster Skills
Christopher Royster Education Details
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Computer Information Systems
Frequently Asked Questions about Christopher Royster
What company does Christopher Royster work for?
Christopher Royster works for Govcio
What is Christopher Royster's role at the current company?
Christopher Royster's current role is IT Generalist 3.
What is Christopher Royster's email address?
Christopher Royster's email address is cr****@****can.com
What is Christopher Royster's direct phone number?
Christopher Royster's direct phone number is +185642*****
What schools did Christopher Royster attend?
Christopher Royster attended Ivy Tech Community College.
What skills is Christopher Royster known for?
Christopher Royster has skills like Computer Hardware, Troubleshooting, Networking, Software Installation, Servers, Hardware, Help Desk Support, Laptops, System Administration, Windows Server, Microsoft Office, Printers.
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Christopher Royster
Psychology Major And Aspiring Future PsychologistSpringfield, Massachusetts Metropolitan Area1wesoldieron.org -
1suimail.com -
Christopher Royster
Addison, Tx2mrbitter.com, cinemark.com2 +121433XXXXX
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