Christopher Ryan Morgan Email & Phone Number

Orlando, Florida, United States

Assist implementation team on system configuration and client set-up on the PlanSource Platform.Attend weekly client calls and report on issues.Ensure that client expectations are continually met or exceeded.Provide technical support to existing clients such as: Troubleshooting Complex Client Setup Issues; Configuring the Ben AdminSystem as Needed (New and Open Enrollment); QA for Partner Vendor Configurations.Provide tier 1&2 level support for configuration and processing questions.Train new client administrators/broker partners contact on Ben Admin System.Work with Account Manager on items requiring escalation above Tier 1&2.Assisted integrations team with multiple API rollout projects which required live production environment testing and troubleshooting.

Orlando, Florida Area

-Sales Executive focusing on AT&T's Application Services product portfolio. Serving as Subject matter expert in Network Security, and Professional Services for Uverse, Direct TV, and mobility channels.-Negotiated contracts for clients; worked closely with management to exceed customer expectations. Serving as consultant, explained services and products to clients.-Expand Telecom portfolio and increase ARPU-3+ years as a wire technician installing connectorized fiber optics services and serving as a team lead which assisted in developing a firm understanding of the day to day field/plant operations.

Orlando, Florida Area

-Demonstrated exceptional relationship management, project management, analytical and financial review skills with consumer and business banking procedures. Effectively created leads for partners by identifying cross-selling opportunities, conducting financial reviews, assessing relationship growth potential, setting customized agendas and managing the relationship through follow-ups.-Collaborated with business partners to deliver business solutions to clients; Sole Proprietorship, LLPs, LLCs and Corporations. Managed cash flow and credit through commercial lending, HR solutions through payroll, money movement through merchant services through effective business needs assessment. Successful partnership with Investments, Wealth Management, Mortgage in bringing on board household clients worth $1 million + USD.-Analyzed growth metrics and customer experience to conduct business reviews, get performance insight, revise and strategize approach towards financial reviews, partner referrals, credit boarding, introduction pipeline, service and sales strategy.

Oviedo, Florida

-Consistently exceeded established monthly sales metrics.-Stayed current on all products, services, and promotions and provided weekly training workshop sessions which were open for clients to attend.-responsible for closing duties which include but not limited to nightly audits, safe drops, and securing the facility.

Orlando,Fl

-Built relationships with prospective students and support systems and developed interview methods to qualify prospects and address concerns. -Introduced and educated prospects on all aspects of Kaplan from admission thru graduation.-Raised customer service quality scores by 25%, decreasing number of escalated responses or disputes by providing guidance and successfully handling difficult and complex problems.-Consistently achieved over a 70% start rate which was 20% higher than site average.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Business Administration, Business