Clerical Assistant 2
Current• Access, input, and update status changes, customer records, annual reviews, and other vital information using the Commonwealth Workforce Development System (CWDS).• Enter personnel case information into CWDS on behalf of assigned counselors to complete and maintain electronic case files, including service authorizations, medical claims, and assigning/unassigning case managers.• Manage front desk operations by responding to general inquiries via telephone, email, mail, and in person; forwarded calls with complex issues to appropriate counseling or supervisory staff.