Christopher Scott Email & Phone Number

Manage and monitor customer (servicers and other partners) performance with the goal of safeguarding corporate assets and mitigating operations and financial risk. Provide expertise to customers in developing new concepts, techniques, and standards. Conduct research and problem-solving on complex issues.• Consult with customers regarding performance in areas such as servicing, investor reporting, custodial account management, document control, reporting, loss mitigation, and lender compliance. Assist customers in complying with guidelines and servicing requirements. Ensure that disclosures are accurate.• Manage complex reporting, remitting, and reconciling activities. Analyze data, research issues and exceptions, and make appropriate changes.• Implement quality control measures. Conduct in-depth root cause analyses of customer problems and issues. Propose solutions. Facilitate implementation.• Conduct on-site reviews and recommend potential improvements, where applicable. Evaluate customer staff capabilities to integrate the firm's work rules with customer's servicing operations. • Advise on new, non-traditional products.• Build and improve internal and external customer relationships. Provide training when necessary.• Design, develop, monitor, and update workflow processes. Ensure processes respond to operational risk and control objectives, process improvement goals, and achievement of business goals.

Education record

Bs, Exercise And Sports Science

Bachelor Of Science - Bs