Christopher Scott Email & Phone Number

As a Sales Capability Advisor, I facilitate training and coaching for new and tenured sales coworkers. I collaborate with stakeholders to implement a first-class seller development program that supports CDW's strategic and business goals. I lead the design, development and implementation of training solutions for the Sales organization.

Toronto, Canada Area

· Collaborate with internal teams and corporate clients to create content for educational training.· Develop training materials and work instruction programs for Western Union and Vigo agents.· Design and draft training manual for the national launch of integrated debit solution for Independent Agents across Canada.· Track and review Learning Modules completion rates for Independent and Strategic Accounts across Canada.· Administrator and owner of content for the national agent… Show more · Collaborate with internal teams and corporate clients to create content for educational training.· Develop training materials and work instruction programs for Western Union and Vigo agents.· Design and draft training manual for the national launch of integrated debit solution for Independent Agents across Canada.· Track and review Learning Modules completion rates for Independent and Strategic Accounts across Canada.· Administrator and owner of content for the national agent support website, Agent Portal.· Design on boarding process to improve productivity of new Western Union employees.· Design and draft training material for digital kiosk platform launch.· Facilitate “Train the Trainer” sessions for clients to build knowledge of Western Union policies and procedures.· Perform user acceptance testing to validate stability of point of sales updates.· Collaborate with internal Legal department on branding and communications to adhere to Canadian legal standards.· Establishes procedures including user guides, training, and agent communication impacting processes related to Operations, Sales and Western Union agents· Create and deliver communication messages about company initiatives to Independent Western Union Agents across Canada.· Analysis of National Net Promoter Scores for Strategic Accounts and implement action plans to improve agent and customer satisfaction.· Collaborate with International Customer Service Center to improve customer satisfaction by reducing average call time, average hold time and call frequency. Show less

Toronto, Canada Area

·Provided expertise and training on customer relationship management and problem resolution.· Educated and increased customer’s knowledge of the Internet, wireless and communication products and new technology.· Facilitated sales and service training groups of up to 30 employees including managers, and sales staff.· Designed interactive learning sessions utilizing learning principles as they apply to technology. · Educated company managers and leaders through Rogers’ ‘Train the… Show more ·Provided expertise and training on customer relationship management and problem resolution.· Educated and increased customer’s knowledge of the Internet, wireless and communication products and new technology.· Facilitated sales and service training groups of up to 30 employees including managers, and sales staff.· Designed interactive learning sessions utilizing learning principles as they apply to technology. · Educated company managers and leaders through Rogers’ ‘Train the Trainer’, including conducting learning sessions and completing follow-up reporting on employee progress and satisfaction.· Recruited and trained new managers through the completion of the on-boarding process. · Provided ongoing training, coaching and mentoring staff to ensure their success and knowledge of and adherence to corporate policies and procedures.· Designed and delivered learning content consisting of lesson plans and webinars for the National Rogers Retail University Manager training program. · Remained current with training industry by attending training workshops to refine training techniques and incorporate educational best practices to improve learning. · Ensured training certification completion in compliance with company standards. Show less

Toronto, Canada Area

· Built high-achieving teams through hiring, training and mentoring.· Empowered staff to develop their skills and grow in their careers through weekly coaching sessions, performance management and providing development opportunities. · Successfully transitioned Rogers Video Stores to Rogers Plus, including adapting to changing priorities, advising on the functionality, and communicating with customers.· Clearly communicated and implemented company directives and business initiatives… Show more · Built high-achieving teams through hiring, training and mentoring.· Empowered staff to develop their skills and grow in their careers through weekly coaching sessions, performance management and providing development opportunities. · Successfully transitioned Rogers Video Stores to Rogers Plus, including adapting to changing priorities, advising on the functionality, and communicating with customers.· Clearly communicated and implemented company directives and business initiatives with a sense of urgency.· Analysed, identified and responded to Key Performance Indicators.· Effectively managed operating costs by analyzing financial reports and successfully implementing lost prevention controls. · Maintained payroll and hourly usage through scheduling and analysis of the business.· Achieve superior Net Promoter Scores and Mystery Shop results by recognizing customer needs and creating a captivating atmosphere for customers and staff to thrive. · Promote team building by mentoring other managers and staffing other locations as required.· Successfully developed and grew B2B and client relationships.· Built relationships in the community through participating in neighbourhood events. · Designed and implemented advertising and marketing strategies to reach out to small businesses in the Greater Toronto Area. Show less

Bachelor'S Degree, Education

Bachelor'S Degree, Psychology

Bachelor'S Degree, Sociology

Certificate, Criminology And Criminal Justice