Provide technical support to assigned location(s) by resolving support tickets within a 24 to 48 business hour time frame under normal circumstances.Maintain timely and accurate records of work in the help desk ticketing system.Provide basic instruction to end users as applicable or send them to an applicable article in the knowledgebase.Active member of the technical services team by sharing knowledge with other technicians, updating the end user and technician… Show more Provide technical support to assigned location(s) by resolving support tickets within a 24 to 48 business hour time frame under normal circumstances.Maintain timely and accurate records of work in the help desk ticketing system.Provide basic instruction to end users as applicable or send them to an applicable article in the knowledgebase.Active member of the technical services team by sharing knowledge with other technicians, updating the end user and technician knowledgebases, and actively participating in team or zone meetings. Assist with maintaining technology inventory as required. Maintain and replenish a stock of common tools, parts, and components needed to do job. Maintain accurate records of these with the Technology Warehouse.Perform maintenance, upgrade, and proactive activities including re-imaging computers, maintaining equipment, upgrades, and other related tasks.Support other areas of technology, such as Instructional Technology, as needed.Maintain a current knowledge of technology used in the district. Assist in moving, loading and unloading inventory at various locations manually as required. Assume responsibility of delivery of all items to proper school or department. Show less

Load and unload packages from shipment container.Inputed data in computer tracking system for aircrart containers being loaded on truck for shipping packages in containers to and from the stationSwapping trucks with couriers for faster package expedition.

Estimated work in the telecommunications industry with the purpose of creating an accurate and successful bid for new work.Wrote proposals and technical documents future and existing clients.Worked directly with clients to understand their telecommunications needs and advise them, when needed, on what would be most effective for their telecommunication solution.