Christopher Seeley Email & Phone Number

Phoenix, Arizona, United States

Manage and monitor the day-to-day performance of 9 service advisors and technicians. Prepare schedules and coordinate activities with advisors, and technicians. Provide hands-on training to staff members on SOPs. Coordinate with clients to determine their needs and provide effective solutions. Resolve client concerns over phone calls and in-person meetings. Responsible for preparing client write-up, material acquisition, creating financial reports, and managing staffing needs. Thoroughly scrutinize documents and records to determine and verify warranty and service contract coverage.Perform general HR functions such as staff onboarding/offboarding, payroll, and training; administer all shop and equipment maintenance operations. Communicate with clients to inform about provisions/exclusions pertaining to vehicle warranty and service coverage. Determine expected repair/maintenance costs by preparing cost estimates for labor and material utilization, as well as evaluate due payment from the clients. Served as a key member of the Professional Businesses of Anthem; drove significant process improvements that grew revenue from $800K to $1.4M since 2015. Undertook the role of the Facility Manager and contributed extensively to business success; delivered outstanding client service and received a Google rating of 4.8.Progressed to the position of higher authority for demonstrating resourcefulness and delivering utmost dedication.

Administered and monitored the assigned service lane. Oversaw vehicle entry/exit from the lane, guided clients, and prevented overcrowding. Supervised 20 staff members and prepared service reports/receipts. Determined equipment/vehicle failure cause and assisted clients by resolving their queries related to the servicing process. Hired and trained new staff.Prioritized client satisfaction and streamlined all key operations to deliver top-level client service; responsible for managing the service write-up lane. Guided and assisted advisors and facilitated them in improving the CSI scores and increasing client awareness by orchestrating and creating a new CSI program. Significantly increased procedural efficiency by creating and deploying a new service line write-up process that resulted in boosting sales and increasing the accuracy and confidentiality of the client information. Received the Level 3 Ford Employee Excellence Award in 2008 and 2009 for delivering outstanding services. Recognized for providing excellent client service and receiving a 100% CSI score while maintaining 3.3 High Hours/RO.

Administered all facets of the department’s operations including work disbursement, task delegation, scheduling, as well as defining and ensuring compliance with the pre-defined deadlines. Delivered outstanding client service and maintained the highest CSI (Customer Satisfaction Index) score. Provided hands-on training to new staff members and improved sales and client service operations. Recorded highest customer return rate across the region in 2005. Received a Silver Medallion Award from Ford Motor Company in 2003, 2004, and 2005, as well as Advisor of the Year Award in 2005.