Christopher Seeley Email & Phone Number

Phoenix, Arizona, United States

Manage and monitor the day-to-day performance of 9 service advisors and technicians. Prepare schedules and coordinate activities with advisors, and technicians. Provide hands-on training to staff members on SOPs. Coordinate with clients to determine their needs and provide effective solutions. Resolve client concerns over phone calls and in-person.

Administered and monitored the assigned service lane. Oversaw vehicle entry/exit from the lane, guided clients, and prevented overcrowding. Supervised 20 staff members and prepared service reports/receipts. Determined equipment/vehicle failure cause and assisted clients by resolving their queries related to the servicing process. Hired and trained new.

Administered all facets of the department’s operations including work disbursement, task delegation, scheduling, as well as defining and ensuring compliance with the pre-defined deadlines. Delivered outstanding client service and maintained the highest CSI (Customer Satisfaction Index) score. Provided hands-on training to new staff members and improved.