Christopher Shaw Email & Phone Number

Audit accounts for inconsistencies such as order entry errors, incorrect billing information, and legacy services Manage local, regional, and interdivision escalations Act as a single point of contact for high value multisite business clients providing dedicated support via email and telephone Generate monthly and annual reports for clients overviewing billing, services, and contract details Providing technical support for all lines of service Internet, TV and Phone for small to medium size business customers.

Providing technical support for all lines of service Internet, TV and Phone for small to medium size business customers.Answer simple to advanced billing questions.Upgrading and downgrading all services.Pilot Welcome call team for 6 months before becoming a full time member in May 2016. Responsibilities include:o Full audit of newly installed business customers.o Outbound call to proactively resolve potential issues and educate customers on all self-service options.