Christopher Sheets Email & Phone Number

Buffalo, NY, US

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Manage highly-performing, virtualized ATM Support Operations, consisting of 10-13 ATM Help Desk analysts and manager, ATM project support analyst, and Gasper administrator; collectively responsible for monitoring.
• Manage a team of 4 remote analysts responsible for supporting diverse, enterprise-wide reporting systems.
• Responsible for all aspects of employee management including hiring, training, coaching, employee engagement, and conducting annual performance appraisals.
• Leverage strong vendor management in order to exceed service level agreements.
• Distribute daily and monthly reports providing key performance information.
• Upgrade applications in order to maintain vendor and infrastructure support (e.g. compliance with Windows 7, upgrade to Windows Server 2012, etc.).

Baltimore, Maryland Area

• Manage a highly performing ATM Support Operations team
• Successfully virtualized ATM Support Operations, while improving staff productivity and ATM performance.
• Manage a team of 2 analysts responsible for supporting enterprise automation tools (OPS/MVS and Automation Point) and identifying additional areas for automation.
• Responsible for all aspects of employee management and engagement.
• Actively participate in the preparation, training, and execution of the annual Disaster Recovery exercise.

Buffalo/Niagara, New York Area

• Manage a team of 7-9 analysts responsible for Production implementations, minimizing impact to the environment, clients, and customers.
• Manage a team of 2-3 Performance Testing analysts and activities.
• Responsible for all aspects of employee management.
• Provide support to the Data Center operations by supplying process documentation.
• Establish and enforce bank-wide standards and procedures in order to comply with audit requirements.
• Actively participate in the preparation, training, and execution of the annual Disaster Recovery exercise and in the planning of year-end special processing.

Buffalo/Niagara, New York Area

• Manage a team of 7-9 analysts responsible for Production implementations, minimizing impact to the environment, clients, and customers.
• Responsible for all aspects of employee management.
• Provide support to the Data Center operations by supplying process documentation.
• Establish and enforce bank-wide standards and procedures in order to comply with audit requirements.
• Actively participate in the preparation, training, and execution of the annual Disaster Recovery exercise and in the planning of year-end special processing.

Buffalo/Niagara, New York Area

• Independently manage a team of 6-7 analysts/operators responsible for nightly weekday and weekend Data Center and Network Control Center operations.
• Engage and assist staff, support, and clients with resolving Production issues in a timely manner.
• Review and update procedural documentation, and communicate changes to the operation.
• Maintain service level objectives for various client departments and business units, and distribute daily and monthly reports summarizing this information.
• Communicate and escalate critical issues to the appropriate levels of management when necessary.

Amherst, NY

• Responsible for nightly Data Center batch processing and troubleshooting, to ensure file/system availability SLAs are met.
• Perform Data Center weekend maintenance activities, including IPLs and system upgrade activities.
• Provide training and development to team members, and perform as shift manager when needed.

Amherst, NY

• Develop specialized programs to gather related data from multiple sources based on clients’ specifications, using Unitech ABS programming.
• Create, test, and migrate job JCL needed to execute programs into a Production environment.
• Define the attributes of requested reports in the RDS database.
• Create REXX tables, when requested, in order for clients to easily control and monitor user access to sensitive data.

Amherst, NY

• Assist development with enhancements and new processes/products by ensuring they are ready to be successfully implemented in the Production environment.
• Provide support to the Data Center operations by supplying adequate documentation of processes.
• Establish and maintain proper scheduling of processes through tools such as the CA7 scheduler.
• Modify and maintain the RDS database as required.
• Establish and enforce bank-wide standards and procedures in order to comply with Audit requirements.

Amherst, NY

• Facilitate nightly Data Center batch processing and troubleshooting, to ensure file/system availability SLAs are met.

Computer And Information Sciences And Support Services

In Progress, Clinical Laboratory Science/Medical Technology/Technologist