Christopher Sherman Email & Phone Number

Greater San Diego Area

San Diego, Ca

Maintain relationships with clients, sell additional products/ services. Call clients weekly to continue building a profitable, rewarding relationship. Take calls from clients - at any time. Manage resolutions to client issues quickly, and for quality, to ensure customer satisfaction. Make 3rd-party integration referrals when necessary. The bigger the client, the more time and effort the relationship requires.

San Diego, Ca

Organize customer service operations for Linens N Things at Torrey Commerce. Document work procedures and implement department training.

San Diego, Ca

Staff management, mentoring Training presentation & documentation Staff performance evaluationDept. hiring, promotion, and firingWork-flow documentation & updating Work-flow procedure enforcementTeam-building / conflict resolutionQuality assurance Document proofreading & editing MS Foxpro queries MS OfficeResponsible for articulating priorities, accomplishments, and any changes necessary for the department to achieve needed results daily to the business owner. Provided continuous training of customer service staff. Monitored department work to reinforce positive learning habits. Made final decisions on hiring, firing, and performance reviews. Coordinated training with other department managers for office-wide consistency and changed work-flow procedures as needed.

Field incoming technical calls from client procurement teams. Listen, analyze, troubleshoot and resolve technical issues for EDI and FTP connectivity / Purchase Order delivery. Educate customers how to locate, understand, respond to their procurement documents. If issues cannot be resolved, work with engineers to build a solution.

Nihon University A mid-level university; JICA Japan International Cooperation AgySkills used:Development of school-term curriculumTeach English to students of all agesEdit student writing materialsTutor students for High School and University examsCorrect/grade student writing projectsOperated within a different culture. Learned how to adjust and interact successfully with Japanese collegues. Focused making the most out of established ways and procedures. Demonstrated reliability and commitment to organizational goals and philosophy.

Beaverton, Or

• Quickly understand borrower reason for delinquency• Offer strategies for bringing borrower back up to date• Advise borrowers consequences of continued delinquency• Offer advice to troubled borrowers

Master Of Business Administration (Mba), Finance

Marketing consultant for local Salem, OR boutique retailer. Built team consensus for management of given business case-study scenarios..

Bachelor Of Arts (Ba), Public Administration And City Planning

Activities and Societies: American Society for Public Administration (ASPA) Studied urban planning: attended planning committee meetings.