Christopher Smart Email & Phone Number

Leeds, England, United Kingdom

Building from the ground up, the EQ Retirement Solutions change & delivery readiness standard operating frameworks and business division, specifically focusing on new client implementations, client exits and operational/technical & regulatory change (40+ FTE)Design, develop and deploy standardised frameworks for all regulatory, change scheme exits and.

Management of the EQ Paymaster Business Process Outsourcing proposition including design and ownership of the Target Operating Model for both TPA and SaaS solutions.Design and ownership of the Design Authority, executing robust governance for change programs associated to the BPO product/service lines and oversight of handover from proposition design into.

Darlington, United Kingdom

In addition to the details outlined in the Client Relationship Manager role (below), I additionally hold responsibility for the design and implementation of RPMI’s Client Relationship strategic deployment. Specific Achievements include:Design and allocation of the RPMI Client portfolio based on client needs and requirements aligned to skills, knowledge and.

Darlington, United Kingdom

Here I hold responsibility for the development, maintenance and management of a portfolio of clients, providing technical consultation to clients, trustees, trade unions and internal stakeholders, disseminating details of legislative and scheme based changes, including the provision of propositional developments.Specific Achievements include:Oversight of.

York, United Kingdom

Jan 2016 – Dec 2018: SME Solutions Planning Manager – Aviva Here I provide a range of related client management and planning services to drive forward growth and profitability, whilst also providing strategic ideas and `vision` to progress commercial performance. Additionally I am a `central hub` or focal point for all leadership queries/issues related to.

York, United Kingdom

Jun 2014 – Dec 2015: Workplace Manager – Aviva Here, I led on the strategic implementation of the Aviva Workplace Pension Savings proposition, ensuring all company and staff objectives were achieved. This meant, managing key regulations around remuneration as well as rolling out changes, making process and systems for remuneration structure through system.

Based In York - National role.

Feb 2009 – May 2014: Corporate Account Manager – Aviva This roles involved working as a National Account Manager, providing consultation to Intermediaries and on a Business to Business basis on market relevant content / propositions through various mediums including; presentations to C-suite members. As such, I oversaw the strategic delivery and deployment.

York, United Kingdom

• Key Achievements and Responsibilities:
• Acted as the Commercial Strategic Management for the B2B and B2C channel within Aviva’s Corporate Pension Channel, implementing a channel strategy to achieve 3-year P&L growth ambitions
• Delivered targeted profit margins, whilst also supporting our Distribution channel with relationship management of key distributors in the Corporate Pensions market
• Oversaw the successful engagement of key internal stakeholders which identified significant… Show more Key Achievements and Responsibilities:
• Oversaw the successful engagement of key internal stakeholders which identified significant risks and recommended solutions to the Aviva Board which mitigated risk which also maximised opportunities
• Managed a team of 7 Pension Actuaries, overseeing commercial activities which resulting in becoming the largest provider of business work place pensions and an overall 22% of the market share Show less

York, United Kingdom

• Key Achievements and Responsibilities:
• Managed multiple stakeholders within Aviva and external partners for effective delivery of each product launch, ensuring risks were identified and ownership of key deliveries were managed in accordance with the.
• Daily management of unit pricing and “box management” function for £65M assets under management / c.15,000 individual customers
• Led the strategic implementation and oversight of the launch of new Structured Products… Show more Key Achievements and Responsibilities:
• Led the strategic implementation and oversight of the launch of new Structured Products partnerships on behalf of Aviva (working with Barclays Bank, Deutsche Bank, Abbey National) Show less

York, United Kingdom

• Key Achievements and Responsibilities:
• Ownership of the strategic Joint Venture relationship with the Royal Bank of Scotland Joint Venture for the portfolio of ISA / Unit Trust / PEP clients
• Effective resolution of complaints and disputes in accordance with internal policy, Financial Ombudsman ruling and FSA principles

York, United Kingdom

• Daily administration of the General Accident portfolio of Life Assurance products.
• Resolution of customer enquiries through various mediums.
• Delivery of client outputs in line with internal service level agreements and regulatory time-scales.

Hnd In Business Studies, Economics Etc, Merit

Education record

Education record

Education record

R01 - Regulations & Ethics. R02 - Investment Principles & Risks. R03 - Personal Taxation. R04 - Pensions & Retirement Planning. R05.