Christopher Smith Email & Phone Number

Martock, Gb

Major Incident Management, day-to-day Management of the IT Service Desk (1st/2nd line) and Onsite Hardware Provisions to Support the Delivery of Hardware, Software, and Systems across a Wide User Base, including Offices, Distribution Centres, and into our Retail Environments, Management of two teams, project allocation, hiring, performance and sick leave management, personal development plans, and ITIL Process are implemented or improved.

Recruited as a Senior IT Technician and whilst in my probationary period, promoted to managing the ITEngineers and IT Procurement at Toolstation. My responsibilities are to support the delivery of hardware, software and systems across a wide user base including Offices, Distribution Centres and into our Retail environments, Management of two teams, Allocation to Projects, Implementation and improvements to our ITSM tool, Recruitment, Managing Performance & Sickness, Personal developmentplans, ITIL Process are followed and improved, Develop and maintain relationships with 3rd party trusted suppliers, improvement of CSAT.

Bridgwater, England, United Kingdom

Technical Projects:Jira Service Desk & Portals for Business Units and ITJira Software MigrationInsight Asset ManagementAssist in best ITIL practice

Bridgwater

Recruited as subject matter expert to assist the Head of IT in establishing a Greenfield IT servicedesk, responsibilities include the implementation of ITIL best practise and establishing ways of working to increase the customer experience and satisfaction over the course of the first year,Staff Training/Coaching, delivering Technical Projects and assisting with the IT Integration of Cott Beverages.

Yeovil, Somerset

To provide user based support for the total IT infrastructure, across all sites, that enables the effective delivery of business critical solutions. To respond and record all incoming queries via Service Now. Supporting Screwfix, KITS & KFH clients. resolving or passing to the next level support or external 3rd Party support teams. Key areas of success so far: • On going Support and Standardisation of Apple Mac Client Infrastructure• Writing the standardised group security policy for Mac OSX to comply with audit requirements• Technical resource allocated to Projects, Stibo 5.3 & Windows 7• Direct point of call for high profile employees and company directors• Management of Incident Queue

To specify, design, supply and provide client based, remote and onsite support of complex multi-vendor Apple Mac and Windows IT infrastructures.`Officially the biggest Apple Reseller Business to Business•Sales through recommendation•OSX 10.7.x Server and Client•OSX 10.8.x Server and Client•AD Integration with and without Centrify•Wireless access points•Remote and on-site disaster recovery•Infotrend & Promise RAID•Tandberg Storage Library•Adobe CC•Universal Type Server & ClientHigh Profile Jobs Inc:Queen Mary 2MOD NorthwoodMichael Middleton

To provide user support for the total IT infrastructure, across all sites, that enables the effective delivery of business critical solutions. To respond and record all incoming queries via telephone and email into the IT Support department. Supporting 4500 clients resolving or passing to the next level support or external support teams. Key areas of success: •Sole support of the MAC Infrastructure (Backup/Server/Client/Software/Storage/Peripheral Devices)•AD Integration•Project Managed and Technical Implementation of complete Apple infrastructure into a Windows environment•Remote Disaster Recovery •Technical resource allocated to Projects (Sun Ray Thin Clients, Off Network Development Centre, Stibo)•Direct point of call for high profile employees and company directors

To provide user support for the total IT infrastructure, across all sites, that enables the effective delivery of business critical solutions. To respond and record all incoming queries via telephone and email into the IT Support department. Resolve or pass on to next level support or external support teams according to procedures. Key areas of success:Sole support of the MAC Infrastructure(Backup/Server/Client/Software/Storage/Peripheral Devices)Disaster RecoveryTechnical resource allocated to Projects (Sun Ray,ONDC,Stibo

Screwfix is the UK's largest direct and online supplier of trade tools, accessories and hardware products. As a customer services representative I was the main point of contact for our customers, working at the front-line, delivering an exemplary level of customer service.Provide accurate and precise customer service to a consistent and high standardMaintain and create good customer relationsSales and average order value driving

IT Support Analyst/ MAC Server & Desktop Support Provide IT Support for the Contact Centre, Head Office and a vastly increasing number of Trade CountersImplement / Support new and existing Hardware and SoftwareAct as a first point of callSeeing a problem is resolved from start to finishSole support the MAC Infrastructure.Disaster Recovery & Systems Backup in the event of emergency procedures