Christopher Smith Email & Phone Number

Berkhamsted, GB

Berkhamsted, England, United Kingdom

• Financial planning for individuals and employers helping individuals to organise, plan and understand their personal finances.
• Goal Setting: Analysing clients’ financial goals, needs and risk tolerance to develop customised financial plans.
• Financial Analysis: Evaluating clients' current financial situations, including assets, liabilities, income, and expenses, to formulate informed recommendations.
• Financial Planning: Creating comprehensive financial plans that address investment strategies, insurance coverage, tax strategies, estate planning, and more.
• Investment Recommendations: Providing advice on suitable investment options based on clients' risk profiles and financial goals.
• Risk Management: Recommending appropriate insurance coverage to mitigate potential risks, such as life insurance, health insurance, and disability insurance.

London, England, United Kingdom

• Reported to Group Head of Compliance, led 5-member Group Compliance team overseeing HSBC's Conduct framework across 3 business lines and 72 countries (EMEA, Asia Pacific, Middle East, Americas), embedding it within.
• Evaluated live product approvals, ensuring fair value alignment.
• Developed team capabilities via internal and external recruitment to build global conduct compliance capability.
• Managed diverse stakeholders, navigating cultural differences to secure buy-in for group-wide Conduct framework.
• Influenced regions bridging conduct standards and regulations for equitable customer treatment.
• Established comprehensive Group-level reporting framework for internal and regulatory needs.

London, United Kingdom

• Reporting to the Chief Control Officer, established Retail Bank's Chief Control Office function. Oversaw organizational design, recruitment, and management of global team for Business Operational Risk, Financial Crime.
• Built and led a 75-person team for Chief Control Office function, recruiting for new positions required.
• Managed an 11-member team overseeing 1st Line Risk and Conduct management across 34 Retail markets.
• Created and managed global risk reporting framework for Retail Bank, ensuring conduct controls' effectiveness.
• Disseminated accurate RAG status across regions, up to executive level, with critical messaging.
• Ownership of $29m annual operating plan, $64m Change Budget, and $450m in recharges.

• Led the implementation of Global programmes across Risk, Target Operating model and Streamlining projects in the Retail Bank.
• Line managed a transformation team of 14 comprising direct staff and consultants.
• Retail Bank lead for the design and implementation of a new Conduct Risk framework across HSBC globally.
• Global Retail Bank lead for the Customer Correspondence Project driving and achieving a $45m cost reduction from digitization and reduction of postal costs.
• Drove the design and implementation of the global Retail Bank Incentive framework across 34 distinct retail markets, each at different stages in their regulatory trajectory.
• Navigated cultural differences to effectively persuade regional Retail Bank leaders to transition from a sales-driven incentive structure to a customer-centric framework, measured on customer satisfaction and retention.

• Lead a team of project managers in UK change management.
• Demise regulated Relationship Managers in the UK.
• Reviewed regulated UK retail business and moved to a tied franchise.
• Drove the Offshore referral project & initial income sharing arrangement in line with HMRC guidelines.
• Launched Absolute Return Funds to UK regulated salesforce (delivered video/communications & training).
• Managed and delivered the network and distribution of the first broked mortgage proposition by a UK bank.

Cambridge & Bedford

• Area manager for 10 branches and Branch Manager for a top 50 branch in the UK
• Grew the customer base, increased income and increased customer satisfaction as measured by feedback surveys.
• Delivered the annual operating plan.
• Developed the Sales team in branch.
• Complaint Management.

• Responsibility for distribution/relationship management of the Premier current account proposition in the UK. Improved Premier Relationship Manager performance by developing and rolling out new training.
• Rolled out a new Premier Proposition in 2005, increased Premier income between 8% and 15% each year.
• Significantly increased acquisition volumes by 10%.
• Developed operating model for non-face to face relationship management
• Wrote and delivered first ever salesforce Premier Road shows.
• Development of Relationship Manager MI and CRM tools.

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom