Christopher Smith Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

My main responsibilities within this role have been to manage staff in terms of performance, target delivery and quality of work through KPI achievement on a daily/weekly/monthly basis.Additional responsibilities included being a point of escalation for difficult or complex customer projects, supporting team members and coaching them on how to deal with.

To manage staff in terms of performance, target delivery and quality of work through KPI achievement on a daily/weekly/monthly basis.To be a point of escalation for difficult or complex customer projects, supporting team members, and coaching them on how to deal with these situations, ensuring open communication with the customer at all times.Conducting.

Within E-Net I was responsible for two teams within the company. The larger of the two was responsible for dealing with customer services queries from a range of different e-commerce websites. My role was to ensure the staff working within this team were motivated to delivering excellent customer service and consistently succeeded in delighting our.

At SVP.co.uk my role was to manage a team of customer service agents. The team answered enquires from users of the site that ranged from product questions and technical help to refunds and client complaints. This required alot of man management skills as the questions being presented to my team were very varied and occasionally out with their skill set..