Christopher Smith Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, United Kingdom

Currently working with one of the worlds top management consulting and outsourcing firms on developing propositions for telecommunications carriers, focusing on fibre and 5G build programmes and creating scalability on an end to end basis

Irving Texas

Responsible for all operational and cost/transformation activities with the BT Americas Region (US, Canada, Central and South America. BT Conferencing is also a part of the BT Americas Operation) Responsibility for the entire Americas capital budget and opex budget. Staff of approximately circa 150 direct and 1350 indirect and contract employees, encompassing all service and delivery entities in the region as well as sales, business and commercial operations. Member of board of BT Americas… Show more Responsible for all operational and cost/transformation activities with the BT Americas Region (US, Canada, Central and South America. BT Conferencing is also a part of the BT Americas Operation) Responsibility for the entire Americas capital budget and opex budget. Staff of approximately circa 150 direct and 1350 indirect and contract employees, encompassing all service and delivery entities in the region as well as sales, business and commercial operations. Member of board of BT Americas, with director and president positions on a number of BT's wholly owned affiliates. Show less

Responsible for all aspects of the service management journey in Openreach, including technical support centres, customer contact centers, professional services and all customer infrastructure build programmes. Full P&L ownership of a £188m capital budget and a £75m opex budget. Staff of approximately 3500 direct and contract employees. Member of Openreach Executive board and direct report of CEO.

London England

Responsible for the design and delivery of the transport, access, mobility and CPE platforms, and all associated products, as well as all network plan and build activities across BT Group. Managed a yearly capital budget of between $300m and £950m as well as a £75m opex budget. Staff of approximately 1600 direct and contract employees. Primarily responsible for the delivery of BT's 21c next generation network and associated products and services. Also responsible for all aspects of Global… Show more Responsible for the design and delivery of the transport, access, mobility and CPE platforms, and all associated products, as well as all network plan and build activities across BT Group. Managed a yearly capital budget of between $300m and £950m as well as a £75m opex budget. Staff of approximately 1600 direct and contract employees. Primarily responsible for the delivery of BT's 21c next generation network and associated products and services. Also responsible for all aspects of Global Services Client design and technical bid activity. Show less

Responsible for all aspects of Ciena’s Global Service and Support organization, including Customer Services, Sales, Program Management, Professional Services, Services Product Management and marketing, Implementation, Network Support, Technical Support, Logistics, Business Management, and Partner and Vendor Management. Full P&L responsibility for the Services and support (including services sales), with an operating budget of approximately $80m with a global sales target of more than $100m for… Show more Responsible for all aspects of Ciena’s Global Service and Support organization, including Customer Services, Sales, Program Management, Professional Services, Services Product Management and marketing, Implementation, Network Support, Technical Support, Logistics, Business Management, and Partner and Vendor Management. Full P&L responsibility for the Services and support (including services sales), with an operating budget of approximately $80m with a global sales target of more than $100m for full year 2007. Staff of approximately 300 direct employees and 200 outsourced engineers Show less

London England

Responsible for Global Customer support and Customer Operations

Reston Virginia Usa

Responsible for all aspects of customer support

Basingstoke England

Responsible for establishing and operating customer support for the EMEA region

Basingstoke Uk