Christopher Smith Email & Phone Number

Montreal, Quebec, Canada

Canada

Montreal, Quebec, Canada

Provide back-office administrative support to retail banking staff in order to ensure timely and accurate processing of client credit card service requests, receive requests from multiple channels requesting documents and transaction detailsPull reports from a dedicated queue of tickets, order archived documents from external clients, prepare documents and.

Toronto, Ontario, Canada

Answered 140+ calls per day from provincial residents seeking Covid-19 vaccines, determined eligibility based on provincial and local municipal criteria, and scheduled vaccine appointments where eligibleProvided citizens with information about the Province of Ontario Covid-19 vaccination program including information about the types of vaccines being.

Toronto, Ontario, Canada

Explained policies and procedures to the public, referred calls to external partners when necessary, initiated service requests and recorded related information within customer relationship management softwareMeticulously verified, entered, and interpreted data within voter management software to complete certification of election results, organized and.

Toronto, Ontario, Canada

Assisted in the recruitment of 300+ Election Day workers, utilized recruitment management system to pre-qualify candidates for contact, interviewed and hired qualified candidates and prepared new-hire documents to complete on-boarding Acted as point of contact for information for all election workers on Election Day, resolved conflicts arising within.

Toronto, Canada Area

Promoted from Barista to Supervisor within short time frame, marketed and up-sold new products, and developed loyal customer baseManaged and trained 10 staff, resolved conflict, and settled customer disputes with tact and professionalism